Motion Sensor Gen 2 Not Responding
Updated
If your Motion Sensor Gen 2 reports a ‘Not Responding’ error through the SimpliSafe® Mobile App, there are 3 quick steps you can take to resolve this. The following article will walk you through the steps needed to solve the issue and clear the error from your app.
Step 1: Updating Your Base Station Firmware
It’s always a best practice to keep your system updated with the latest firmware. If you are on version 2.15 or higher, your Base Station will do this automatically. However, you can also manually check for updates at any time using the SimpliSafe® Mobile App:
Open the SimpliSafe® Mobile App on your phone or tablet
You should see a tile on the Overview tab detailing there’s an “Update Available”
You may also manually check for updates using the following steps:
Choose My System from the bottom navigation bar
Select Base Station Settings
If an update is available, it will say so to the right of “Firmware”
You’ll also be notified of updates through the Message Center, which is an inbox in the app labeled with an envelope and a red dot on it.
Step 2: Power Cycle Your Sensor
As a next step, you’ll want to power cycle the Motion Sensor Gen 2. Follow the steps below to do this:
Slide the sensor up and off its bracket. This may require some light force to add leverage to, especially if you did not wall mount the sensor
Remove the battery from the sensor and leave it out for at least 10 seconds
Place the battery back in the sensor
Slide the sensor back onto its bracket
This step should clear out the error within the SimpliSafe® App. However, if you are still running into any issues after taking these steps, feel free to contact our support team for additional troubleshooting.