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Water Sensor Not Responding

The warning ‘Sensor Not Responding’ for a Water Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station.As a first step, we’d recommend ensuring that the battery is correctly installed. To do this:Slide the Sensor off its’ brac

Errors / Warnings

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Water Sensor

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Sensor Not Responding For Multiple Sensors

If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines

Errors / Warnings

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Base Station

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Adhering Sensors to Surfaces

Installing SimpliSafe® sensors takes less than a minute! In most cases, sensors can be mounted on walls by using the adhesive strips on the back of each device. However, there are some situations where the sensor may not adhere to the wall effectively, like:Brick surfaces: the surface can be rough i

Install / Set Up Help

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Sensors

How to Rename a SimpliSafe® Sensor

There may be a point where you need to rename a sensor for your SimpliSafe® System. Renaming a sensor can be done easily through the SimpliSafe® Mobile App, but you can also rename a sensor using your Keypad. The following will walk you through these steps for each platform so you can pick whichever

Features / Settings

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Sensors

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How To Replace Water Sensor Battery

The Water Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To change your Water Sensor battery, twist the bottom and top apart and replace the battery inside. To close it again, make sure that the grooves are aligned before

Battery / Power

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Water Sensor

How Does the Water Sensor Respond During an Alarm

The Water Sensor will sound the alarm when it detects water in its chamber. This could be the result of a small leak, or something more dangerous like flooding within your home or business.Depending on your monitoring plan, you may receive push notifications, alarm texts and/or a phone call in the e

Install / Set Up Help

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Water Sensor

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Water Sensor Installation Guide

OverviewThe Water Sensor alerts you to leaks and flooding, helping you prevent expensive water damage. They are always sensing, whether your system is armed or not. We won’t request dispatch of emergency services for water alarms, but with professional monitoring you’ll receive an automated call let

Install / Set Up Help

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Water Sensor