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NOTE: This feature is slowly rolling out to Wireless Outdoor Security Camera as a part of firmware version 1.35. You can check your camera’s firmware version under camera settings within the SimpliSafe® Mobile App.OverviewYou can customize your SimpliSafe® cameras even further by changing the motion
Features / Settings
Help Center Article
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Cameras
If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.How to Run a Connection Check:Open the SimpliSafe® mobile appTap on the Cameras
Wi-Fi Troubleshooting
Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® Mobile App by navigating to camera settings:Choose the Cameras tab at the bottom of the appSelect the gear icon for Camera Setting
Troubleshoot an Issue
What It MeansIf you see a low battery warning on your Wireless Outdoor Security Camera, Outdoor Security Camera Series 2, or Smart Alarm Wireless Indoor Security Camera, that means that you need to charge its battery so it can continue recording video and live streaming. How To Charge The Outdoor Ca
Errors / Warnings
If you change your Wi-Fi network name and/or password for any reason (such as moving into a new home or receiving a new router), you’ll need to teach your SimpliSafe® System the new credentials.Please note that your network will need to meet our system requirements to connect your system to Wi-Fi. A
Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion
Please follow the steps below to troubleshoot being unable to live stream.Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi. Make sure that your smartphone or ta