Product Support
Getting Started
Using Your System
Account & Billing
Community
Login
All
The Outdoor Camera Power Cable is a great way to keep your Outdoor Camera powered at all times. The Outdoor Camera Power Cable is 25 feet long, IP65 water-resistant cable, and boasts an outdoor-rated power adapter. The Outdoor Camera Power Cable comes with cable clips that can be applied to a clean
Install / Set Up Help
Help Center Article
•
Cameras
The Outdoor Camera Permanent Mount is a great way to install your camera anywhere with an extra-sturdy screw-in mount. This mount is perfect for walls and overhangs, bringing you peace of mind that your camera is harder to tamper with.The following article will walk you through the installation proc
SimpliSafe® Active Guard Outdoor Protection notifications are push notifications you will receive after an event has been reviewed by one of our expert monitoring agents. You can decide which SimpliSafe® verified outdoor events should trigger push notifications - such as Common Activity events or Pe
Features / Settings
Outdoor Camera Series 2
Our expert monitoring agents are trained to understand the difference between a visitor and a potential intruder - monitoring for any unknown persons when a motion event occurs. Where permitted, agents can also use automatic face matching during an event to avoid false interventions.You can create f
Troubleshoot an Issue
SimpliSafe® Active Guard Outdoor Protection includes agent intervention when an unknown person is on your property. If an expert monitoring agent is actively viewing a camera event, you’ll see the event status read Agent Verifying in the Timeline. Additionally, your Outdoor Security Camera Series 2
Automatic Face Matching is a form of AI that looks at the clips saved in your familiar faces library and determines whether the person in the camera’s view is a match. With SimpliSafe® Active Guard Outdoor Protection enabled, you will begin to see persons and faces detected on the Timeline tab of th
The Outdoor Security Camera Series 2 has two-way audio that allows you to speak through the camera with a simple tap of the speaker button. Holding down the Outdoor Camera speaker button will not allow two-way audio to work properly.To test that two-way audio is working, you should stand far away fr
