‎Video Doorbell Pro Installation Guide | SimpliSafe Support Home

Video Doorbell Pro Installation Guide


The Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home. 

If you are subscribed to either our Self Monitoring with Camera Recordings, Outdoor Monitoring, or Fast Protect™ (formerly Interactive Monitoring) plans, the Video Doorbell Pro will record video when motion is detected, and those recordings will be stored in your account for 30 days. These recordings can be downloaded from the SimpliSafe® Mobile App or Web App.

The Video Doorbell Pro detects motion using advanced motion analytics during the day to recognize cars, people, and other objects. At night, the Video Doorbell Pro uses passive infrared (PIR) to detect moving, heat-generating objects in contrast to the environment. Since it is looking for warmer objects, you may see an uptick of motion events from the Video Doorbell Pro during the colder months.

Video Doorbell Pro Requirements

Before installing your Video Doorbell Pro, it’s important to know that the device requires:

  • Existing doorbell wiring

  • A mechanical chime. The Video Doorbell Pro is not compatible with digital chimes.

  • A transformer with 8-24VAC, 10-30VA.

Failure to meet these requirements may result in damage to your device and/or your home. If you’re unsure if your system meets these requirements, we recommend contacting a licensed electrician. 

You can test the voltage of your doorbell using a multimeter or voltage tester. If you're unsure of how to do this, please consult with a licensed electrician in your area for further assistance.

You will also need to have a 2.4GHz network connection available to complete the setup of this camera.

When physically installing the Video Doorbell Pro, you’ll need to have your Video Doorbell Pro Kit, which includes a Torx screwdriver. You’ll also need your own Phillips screwdriver.

Watch the video below for a hands-on experience from our team of experts for the installation process.

Use the guided flow below for an interactive, step-by-step experience that will help you through the installation process.

Need More Help?

Is your Video Doorbell Pro buzzing, or does it not chime?

If your Video Doorbell doesn’t chime during or after its installation, or you notice it produces a constant buzzing sound, you may need a Chime Connector to supply proper voltage to your Video Doorbell. If you do not have one, our Support team can send you a Chime Connector free of charge.

To learn more about installing a Chime Connector, see our Chime Connector Installation Guide.

Do you need to change your Video Doorbell Pro’s Wi-Fi network?

You can find the steps in the Changing Wi-Fi networks for Cameras article.

Do you need to adjust the angle of your Video Doorbell Pro?

The vertical doorbell angle wedge is included in the box. If you need to change the angle of your Video Doorbell Pro horizontally, contact our support team for further assistance. They’ll be able to send you a Doorbell Angle Kit free of charge!

Having trouble connecting or keeping your Video Doorbell Pro connected to Wi-Fi?

You can learn more about why your Video Doorbell Pro may be losing its Wi-Fi connection, and how to keep it connected, in the article Why Does My Camera Keep Losing Its Wi-Fi Connection?

If the above steps did not help you connect your Video Doorbell Pro to Wi-Fi, please reach out to our Support team for additional assistance.