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Updating Your Primary and Secondary Monitoring Contacts


Primary Contacts

Primary Contacts are the phone numbers that are contacted after your alarm sounds and before the police are dispatched. You have two slots for your primary numbers which means you can have either one or two numbers contacted. We recommend you have two Primary Contacts listed, in case we cannot reach your first contact. Make sure both Primary Contacts know your Safe Word! This is the word or phrase you selected to confirm your identity. This will be needed to cancel police dispatch during an alarm.

Secondary Contacts

Secondary Contacts are the phone numbers that will be contacted after the police are dispatched. The monitoring center can call up to five Secondary Contacts. This feature is useful to notify people of the alarm event and that the police have been dispatched to your home. Customers often make family members, neighbors, and friends their Secondary Contacts. It’s important to inform them when you make them a Secondary Contact so that they can save our monitoring center’s phone number (855-693-4911). 

Updating Your Primary and Secondary Monitoring Contacts

You can update your contacts at any time in the SimpliSafe® Mobile App or Web App.

SimpliSafe® Mobile App:

  1. Tap the “My System” gear on the bottom of the screen.

  2. Next, access your Location

    1. On iOS: Choose your Location by tapping on the tile at the top of the menu

    2. On Android: Choose Location Settings from the menu

  3. Scroll down to see the Primary and Secondary Contacts section.

  4. Tap into a contact to change it, or choose Add Contact to add a new contact. 

SimpliSafe® Web App:

  1. Log into your SimpliSafe® account using webapp.simplisafe.com to bring you to your Dashboard.

  2. Using the menu on the left side of the screen, click on “Monitoring”.

  3. On the right side of the Monitoring page, you should see places to add your Primary and Secondary contacts, along with a description of each.

Once you have updated your information on this page, you can click “Save” at the bottom of the page to complete these changes.

Granting Temporary Access

Want to provide someone with access to disarming your system for a short period of time, but you don’t want to add them as a Primary or Secondary Contact? You can achieve this by

using Custom PINs.

Updating Your Email Address 

If you would like to update the email address on your account, please visit the How to Update Your Email Address for Your SimpliSafe® Account article for further assistance.