‎Updating Your Primary and Secondary Monitoring Contacts | SimpliSafe Help Center
IMPORTANT: For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected.

Updating Your Primary and Secondary Monitoring Contacts

 Updated 

Primary contacts

Primary Contacts are the phone numbers that are contacted after your alarm sounds and before the police are dispatched. You have two slots for your primary numbers which means you can have either one or two numbers contacted. We recommend you have two primary contacts listed, in case we cannot reach your first contact. Make sure both primary contacts know your Safe Word! This is the word or phrase you selected to confirm your identity. This will be needed to cancel police dispatch during an alarm.

Secondary contacts

Secondary Contacts are the phone numbers that will be contacted after the police are dispatched. The monitoring center can call up to five secondary contacts. This feature is useful to notify people of the alarm event and that the police have been dispatched to your home. Customers often make family members, neighbors, and friends their secondary contacts. It’s important to inform them when you make them a secondary contact so that they can save our monitoring center’s phone number (855-693-4911). 

Updating Your Primary and Secondary Monitoring Contacts

You can update your contacts at any time in the SimpliSafe Mobile App or Web App.

SimpliSafe Mobile App:

  1. Tap the three-bar menu in the top left corner of the app

  2. Select Location Profile

  3. Scroll down to see the Primary and Secondary Contacts section

  4. Tap into a contact to change it, or choose Add Contact to add a new contact. 

SimpliSafe Web App:

  1. Log into your SimpliSafe account here. This should bring you to your Dashboard.

  2. Using the menu on the left side of the screen, click on Monitoring.

  3. On the right side of the Monitoring page, you should see places to add your Primary and Secondary contacts, along with a description of each.

Once you have updated your information on this page, you can click Save at the bottom of the page to complete these changes.