Additional User Access for SimpliSafe®
Updated
Additional User access is a great way to provide another user with access to your SimpliSafe® System, without having to share your password. This feature is available to all subscribers of a SimpliSafe® Monitoring Plan, however, the person you add to the system does not need a paid plan. Only the Account Owner needs to subscribe their system location to access this feature.
When a person is added to your system, they are set as the role of User making them a secondary user for the account. You can add up to 25 Users to a single location. Users can:
Arm and disarm the system remotely
Cancel or escalate alarms
View timeline, activity, system status, and live camera streams
View, download, and delete video recordings
Manage alert and notification settings
Manage device and system settings
Users cannot remove the Owner from the system, change/view billing information, and have limited access to Active Guard Outdoor Protection functionality.
If you have multiple locations attached to your SimpliSafe® Account, Additional User Access will only grant the person access to the location you add them to. If you need to add them to additional properties, you will need to switch to the other location and add them to that system - repeating the process as necessary.
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Additional User Access Requirements:
To add another user to your system, the following needs to occur:
The Account Owner must have that location subscribed to a Monitoring Plan
You’ll need the name and email address of the person you are adding as a user
Adding a User to Your SimpliSafe® Account
Users may only be added from within the SimpliSafe® Mobile App on your phone or tablet. To add a user, follow the steps below. If you need help with adding a user, check out the troubleshooting section after the steps!
Open the SimpliSafe® Mobile App on your phone or tablet
Choose My System from the bottom navigation bar
Select System Access from the bottom of this screen
Click on Add User
Fill out each field with the person’s name and email address
Tap on Add New User when you’re done
Choose Confirm to confirm they have an account
If successful, you’ll receive a confirmation screen that reads: New email added!
You can select Done if you are done, or choose Add Another User if you need to add additional Users
Troubleshooting Tips for Adding a User
If you’re having trouble adding a user to your system there are a few steps you can take to troubleshoot this further.
Ensure that the email is valid, and there are no typos within it
Confirm that there are no spaces at the end of the users’ name or after their email address in each respective field
Try again later in the event to rule out any issues with the SimpliSafe® servers
The invitation does expire after 7 days. You can resend the invitation from System Access if it has been longer than 7 days
The additional user must use the email address that the owner sent the invitation to in order to create an account and/or sign in. If a different email address is used, acceptance of the invitation will not be possible.
If you are still having trouble after taking those steps, please reach out to the person directly to confirm the details. Our support team will not be able to confirm these details with you.
Removing a User From Your SimpliSafe® Account
In the event you need to remove a user from your SimpliSafe® Account, this can be done in a few easy steps.
Open the SimpliSafe® Mobile App on your phone or tablet
Choose My System from the bottom navigation bar
Select System Access from the bottom of this screen
Click on the user you wish to remove
Tap on Remove User from the bottom of the screen
A pop-up will appear asking you to confirm that you wish to remove this user. Tap Remove User to proceed
If successful, you will be taken back to the people screen with a pop-up that reads: User was removed from your location.
The user will immediately lose access to the location that you removed them from and will no longer see it upon logging in to the SimpliSafe® App