‎Poor Audio Quality for the Wireless Outdoor Security Camera | SimpliSafe Support Home

Poor Audio Quality for the Wireless Outdoor Security Camera


The audio from the Wireless Outdoor Security Camera is designed to come in clearly through the SimpliSafe® Mobile App when reviewing timeline events or watching a live stream. If you find that the audio sounds muffled, dampened, or echo-like, there are a few steps you can take to try and improve your audio experience.

Ensure the Volume is Turned Up on Your Phone

An easy first step is to check the volume on your phone. If the volume on your phone is low or silenced, you may not hear the audio coming out of the Outdoor Camera’s feed when watching a recording or live stream.

Enable the Mic & Audio Settings for your Outdoor Camera

Another quick step to take is to ensure that Mic & Audio are enabled in the Outdoor Camera’s settings. 

You can do this at any time from within the SimpliSafe® Mobile App:

  1. Open the SimpliSafe® Mobile App on your phone or tablet

  2. Navigate to the Cameras tab from the bottom of the app

  3. Select the Gear Icon for Camera Settings in the upper right corner of the app

  4. Choose your Outdoor Camera

  5. Ensure that Mic & Audio is toggled ON

    1. If it is not, tap the toggle to enable it

    2. Then, click Save to update your selection

Rule out Echo Cancellation

Echo Cancellation issues can occur when your phone is located too close to the camera when recording or live-streaming video. 

To rule this out, we recommend placing the camera and your phone at least 50 feet away from one another, then try live streaming again.

Clean the Outdoor Camera of Dust or Debris

Occasionally the Outdoor Camera might have dust or debris build up on it. To clean the lens of your camera, use a microfiber lens cloth or a lens cleaner. If you notice larger debris, gently blow away the larger particles or use a soft brush before wiping clean. 

Using Outdoor Camera’s Connection Check Tool

Your wireless connection directly impacts the stream and sound quality of your camera. If you have a poor connection, you can encounter pixelation or audio drop outs when viewing recordings or initiating a live stream.

Your Outdoor Camera can run a connection check between it and the Base Station to determine if any improvements can be made to the Wi-Fi connection. 

During the test, the Outdoor Camera will check the upload speed and the signal strength to paint a better picture of what the overall connectivity looks like. If you receive a fair or poor signal in any category, the app will walk you through some steps you can take to improve upon that connection. This could be steps as simple as moving the Base Station and testing the connection again, or more involved steps such as setting up a separate network for your SimpliSafe® System.

Still Need Help?

If you are still experiencing poor audio quality after taking these steps, or hearing a crackling or buzzing sound on your live streams or recordings, don’t hesitate to contact our support team for further troubleshooting.