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Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®


An Original SimpliSafe® Keypad

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view the article for the Gen 3 SimpliSafe®. If you're not certain which system you have, you can tell the difference here.

This article troubleshoots not receiving system push notifications. If you are not receiving push notifications when your cameras detect motion, please see our Why am I Not Receiving Push Notifications for My Camera? article.

Push Notifications are a great way to get up-to-date information on your system's arming state, alarm status, and more. Push Notifications are only available on SimpliSafe® with an active monitoring subscription. You’ll also want to make sure that critical alarm notifications are enabled on your device so SimpliSafe® can deliver system notifications even if your phone is on silent. Finally, if you have a work profile or focus mode enabled, push notifications may not work. You’ll want to consult with your phone’s manual for further configuration details in these modes.

Ensure system push notifications are turned on

  1. Open the SimpliSafe® mobile app on your phone or tablet

  2. Choose My System at the bottom of the navigation bar

  3. Select Alerts & Notifications

  4. Go into each section of the app to toggle on Push Notifications, as needed

    • Alarm Triggered

      1. Notifications when an alarm is triggered for your system

    • Warnings

      1. Alerts you to power outages and device errors

    • General Activity

      1. Alerts you to your system status when its armed or disarmed, and enables activity notifications for sensors set to Secret Alert

Ensure camera notifications are turned on

Depending on the camera that you want to receive push notifications for, please refer to the guided flow in the articles below:

Enabling Push Notifications for SimpliSafe® on your Smartphone

On iOS:

  1. Go to “Settings”

  2. Click “Notifications”

  3. Find the SimpliSafe® app, and make sure notifications are turned on

On Android:

  1. Tap Apps > Settings > MORE

  2. Tap Application Manager > DOWNLOADED

  3. Tap on the SimpliSafe® app

  4. Select or clear the check box next to Show Notifications to enable or disable push notifications

Steps may vary depending on your Android device. Please refer to your phone’s manual to identify where App Notifications may exist.

Make sure your phone is not on Do Not Disturb

If your phone is set to Do Not Disturb, you will not be notified of any activity regarding your SimpliSafe® system. If you do want to receive notifications for your system when your phone is set to Do Not Disturb, take the following steps.

On iOS:

  1. Open your phone’s Settings

  2. Select Focus

    1. This can be found in the second cluster of settings

  3. Click through each of the Focus Modes to check if notifications are silenced 

  4. Click through each of the Focus Modes to add the SimpliSafe® Mobile App as an Allowed Notification

On Android:

  1. Open your phone’s Settings

  2. Select Modes and Routines

  3. Check to see if an existing Mode or Routine is on

  4. Add the SimpliSafe® Mobile App to allow notifications during Do Not Disturb

These steps may vary depending on the model of your device. If you have any questions regarding the steps to take, please refer to your devices owner’s manual.

Further troubleshooting

If your notifications are set up correctly, then try closing the app and re-opening it.

If you still are not receiving notifications, try deleting the app and re-installing it.

If you are still unable to receive push notifications, please contact our support team for further assistance.