‎No Link to Dispatcher Warning (Gen 3 SimpliSafe) | SimpliSafe Help Center

No Link to Dispatcher Warning (Gen 3 SimpliSafe)


Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore communication between the Base Station and your system. 

If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. If the steps below do not resolve your issue, please contact our support team for further assistance.

Before Getting Started

Please ensure that your system is disarmed and you have a Philips head screwdriver available.

Additionally, make sure that your Base Station is plugged into a wall outlet and has power prior to taking these steps.

Watch this video to learn how to reset your Base Station

Use the guided flow below for an interactive, step-by-step experience for resetting your Base Station