No Link to Dispatcher Warning (Gen 3 SimpliSafe®)
Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe® devices and home network. If you are subscribed to the Standard Monitoring or Fast Protect™, a “No Link to Dispatcher” error means that your Base Station has lost both its Wi-Fi and cellular connection and cannot communicate with the Monitoring Center. If you are subscribed to to Self Monitoring with Camera Recordings or Basic App Control, a “No Link to Dispatcher” error means that your Base Station has lost its Wi-Fi connection and cannot communicate with the Monitoring Center. To help restore the connection between your Base Station and system, refer to the troubleshooting steps below.
Check the Placement of Your Base Station
To rule out any interference that could impact the Base Station’s connection, make sure that the Base Station is at least 3 feet off the ground and is on a non-dense material like wood or glass. We also recommend placing the Base Station in a central location in your home, and to keep it out of enclosed spaces like cabinets or closets.
Connection errors may also occur when the Base Station is installed near one or more of the following devices:
Large appliances that have radio frequency signals
If your Base Station is close to any of the above devices, try moving it 3-5 feet away.
Reset the Base Station
In some instances, resetting the Base Station will be a step you need to take to restore communication between the Base Station and your system.
Before Getting Started
Please ensure that your system is disarmed and you have a Phillips head screwdriver available.
Additionally, make sure that your Base Station is plugged into a wall outlet and has power prior to taking these steps.
Watch this video to learn how to reset your Base Station
Use the guided flow below for an interactive, step-by-step experience for resetting your Base Station
NOTE: Out of the box, your Base Station has an installed SIM card that operates on the Verizon network. If you are regularly receiving the error "No Link to Dispatcher" error and resetting your Base Station doesn’t resolve the issue, it’s possible that you may not have adequate coverage for Verizon services at your location.
If your system is having connectivity issues, please contact our support team and we can take you through some troubleshooting. As part of that process, we can check the cell coverage in your area and help determine if switching to an AT&T SIM card will work for your location.