What's in this article:
- I’m already a SimpliSafe subscriber; when will my monitoring plan price increase go into effect?
- Why is my plan price increasing?
- Will my plan receive any new features?
- What if I'm receiving free months of monitoring service?
- What if I'm receiving a discounted monitoring price?
- What are the monitoring plan options?
- Do I need to have a monitoring plan to use my SimpliSafe system?
- How can I switch plans?
I’m already a SimpliSafe subscriber; when will my monitoring plan price increase go into effect?
Effective on Jan 31st, our monitoring plan pre-tax prices for new customers are $27.99 for Interactive, $17.99 for Standard, and $9.99 for Self Monitoring with Camera Recordings.
Existing professional monitoring customers will also see the $3 per month increase. Impacted customers will receive an email notification from SimpliSafe before any changes to their billing.
Why is my plan price increasing?
We are raising prices so we can continue investing in providing customers with the best home security. From improving our professional monitoring services to new features in our app and cameras, our focus is to continually enhance our monitoring services to keep you and your home safe.
This is the first time we have ever increased our prices for the Interactive and Standard plans. Over the last 12 years, we’ve kept our prices exactly the same; but unfortunately, the entire industry has been experiencing increased costs.
Will my plan receive any new features?
Yes!
Interactive Monitoring subscribers will now enjoy an extended limited lifetime warranty for the duration of their subscription, as well as a 10% discount on all additional equipment purchases for the duration of their subscription.
For our Standard subscribers, we’ve introduced remote app control and push alarm notifications as new plan features in the last year, allowing you to arm/disarm your system and receive immediate notification if anything triggers an alarm whether or not you're at home.
See the Terms and Conditions for more information on your product protection warranty.
We are continuing to invest in providing our customers with the best home security and are excited to introduce more new products and features.
What if I'm receiving free months of monitoring service?
For customers that have received free months of service, including the initial free trial period, this price increase won’t apply until the first billing cycle after your free months of service expire.
What if I'm receiving a discounted monitoring price?
Customers receiving a discounted monitoring price will see this increase applied in your next billing cycle, but your discount will still apply to the new price point. If you have any questions on what your new price will be, please call us at 1-800-204-0542.
What are the monitoring plan options?
You can learn all about SimpliSafe’s monitoring plan options and what they have to offer by visiting this page, as well as our website for more details.
Do I need to have a monitoring plan to use my SimpliSafe system?
Nope! Your SimpliSafe system will function as a stand-alone alarm system without a monitoring plan. But remember—a monitoring subscription provides 24/7 professional monitoring, ready-to-dispatch help in emergencies, and even more features that enhance your security experience.
You can see our website for more details.
How can I switch plans?
Call our Contact Center at 1-800-204-0542, everyday between 8:00am – Midnight, ET, and one of our agents will be happy to assist you.
*Please Note: Some customers may experience slight differences in price increases as we work to standardize our plans. If you have any questions or concerns, please call us at1-800-204-0542, every day 8am–midnight ET.*