When will my monitoring plan price increase go into effect?
Customers who were on our Standard Monitoring with Alerts plan (now on Interactive as of June 2021), will see this change reflected in the first billing cycle after 1/5/2022.
Why is my plan price increasing?
We are raising this plan price so we can continue investing in providing customers with the best home security. From our professional monitoring to our app and cameras, our focus is to continually enhance our monitoring plans to keep you and your home safe.
What is included in my monitoring plan?
Interactive Professional Monitoring is our most popular plan and offers the most security. Features of the plan include:
- 24/7 professional monitoring
- Video verification—monitoring center personnel use video footage to confirm emergency for faster emergency dispatch
- Cellular connection backup
- Daily system health check
- Ability to control your system through mobile app & smart home devices
- Access to real-time live video and motion-activated notifications from your cameras through the mobile app
- 30-day camera recording storage—automatically store video footage of motion detected by cameras/doorbells so you can view later, download, and share as needed
- Advanced camera features—two-way audio so you can speak and listen through your cameras/doorbells, smart motion alerts to detect motion from people only, customizable motion zones for cameras/doorbells
For more information on what this plan has to offer, you can read more here.
How do I switch plans?
You can give us a call any day between 8am–midnight ET at 800-203-8013 if you would like to switch plans, and one of our agents will be happy to assist you.