‎How do I Activate Monitoring? | SimpliSafe Help Center

How do I Activate Monitoring?

Updated 

Professional monitoring can be activated in either your web browser or the SimpliSafe mobile app. You can learn more about the monitoring plans we offer in this article.

Web Browser

  1. Log in to your account at SimpliSafe.com

    1. Note: if this is your first time logging in to your account, you will need to use the email address you used when ordering your system. If you have forgotten your password, use the “Forgot password” link. 

  2. On the homepage, click "Activate Monitoring" in the middle of the screen

  3. Click "Add Or Upgrade Monitoring" to activate monitoring or change your current plan.

  4. Click on the monitoring service plan you would like to subscribe to, and then input your credit card information. Learn more about each service plan here.

SimpliSafe Mobile App

If you’re using a mobile device, the process will differ slightly depending on whether or not this is the first product you’re setting up with us.

If this is the first product you’re setting up with us:

  1. Log into your account in the SimpliSafe mobile app

    1. Note: if this is your first time logging in to your account, you will need to use the email address you used when ordering your system. If you have forgotten your password, use the "Forgot password" link. 

  2. Tap the “Activate monitoring” button in the center of the screen. 

  3. Follow the directions on the screen to activate your monitoring service. When setting up your plan, you will need your Base Station serial number (which is printed on the of your Base Station) and your credit card information (unless you’ve already purchased a monitoring plan in your initial order).

If this is not the first product you’re setting up with us or you have another property with active monitoring:

  1. Log in to your account on the SimpliSafe app.

  2. Tap the ☰ icon in the top left corner of the screen.

  3. Select “Set Up New System” in the main menu.

  4. Tap “Let’s Go.”

  5. Choose the property you’d like to activate a new monitoring plan for. If you have a property with previously installed SimpliSafe devices, you can select it here to add monitoring to your system. Otherwise, select "No, this is a new location" to set up monitoring for a new address. 

  6. Follow the directions on the screen to activate your monitoring service. When setting up your plan, you will need your Base Station serial number (which is printed on the of your Base Station) and your credit card information (unless you’ve already purchased a monitoring plan in your initial order). 

  7. Once your monitoring service has been activated, you will receive an email that your system has been put into Practice Mode for three days. After the three days have finished, you will receive another email that your monitoring service is active. 

How Do I Change My Monitoring Plan?

If you would like to upgrade or downgrade your monitoring plan, you can follow the steps in our Help Center.