If you move, change your network credentials, or get a new ISP, you will need to connect your cameras to the new network. Please note that the WiFi network must be 2.4 ghz. To change your WiFi network:
- Log into the SimpliSafe App on your Smartphone.
- Open up the Main Menu by clicking the three-bar ≡ icon
- Select Settings, then Camera Settings
- Click on a Camera (these steps will need to be done for all cameras individually)
- Scroll down and click Remove
- Hold the button on the top of the camera for 10 seconds
- Once released, the Camera will reboot and restart in installation mode. The Camera will announce when it is ready for installation and will have a blinking white light.
- Back in the SimpliSafe app, click on the Main Menu
- Select Cameras
- Click Add New Camera and follow these steps to reinstall your camera
- When entering your WiFi network information, keep in mind that your password and network name are case sensitive and the network must be 2.4 ghz
- Repeat these steps for all cameras