Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.
If you need to replace your Base Station’s batteries for any reason, please call or email SimpliSafe’s customer support. The batteries in the Base Station are a Nickel Metal Hydride (NiMH), rechargeable battery. If regular alkaline batteries are inserted into the Base Station the device may be damaged.