4 Messages
Siren offline not reporting
When a SIREN goes offline it correctly reports next day (after a 23 hour delay) on my kepad ("All-New Simplisafe System"); and, the website correctly shows an "alert"; however, the siren not responding event never shows up on my event timeline; and, therefore the failure event never sends me an email or SMS alert.
Simplisafe has replaced sirens & then the base station but the issue continues. This issue does not occur with entry, motion, glassbreak, or water sensors. Every device & sensor EXCEPT A SIREN correcty reports a failure by alert, message, & email. Sirens remain an issue.
Simplisafe has replaced sirens & then the base station but the issue continues. This issue does not occur with entry, motion, glassbreak, or water sensors. Every device & sensor EXCEPT A SIREN correcty reports a failure by alert, message, & email. Sirens remain an issue.
coltmaster1
2.8K Messages
5 years ago
An off-line sensor happens usually because it can't ping the base station due to distance to the base station or some interference (like a wall, metal objects, appliances, etc) - so maybe move the base station another few inches or so toward the siren, or move the siren closer to the base station so that it's in "view" of the base at least. Also, check the batteries in the siren - if the batteries are relatively new and fresh, try taking them out and putting them back in (sometimes just re-seating a battery in any sensors can get it back online if you know the batteries are still good). If you're uncertain about the freshness of the batteries, change them. Still, call SS to troubleshoot why you didn't get alerts for the siren going off-line.
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pkconley
1 Message
2 years ago
My system says my siren is offline - and shows a serial number - but I dont have a separate siren - just the base station.
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