‎Mexico | SimpliSafe Support Home
 

4 Messages

Tuesday, October 12th, 2021 10:13 PM

Mexico

Does simplisafe provide service in mexico?

Captain

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6.3K Messages

3 years ago

No, US and UK only. Another customer asked this and Johnny M said the SS3 system should work but no monitoring available.

Community Admin

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5.7K Messages

3 years ago

Hi,

That's right. The first problem is that we're not able to ship or charge customers outside of our two markets, so paid service is not available. You could still use Basic App Control, and livestreaming of the cameras - assuming that you could install the SimpliSafe app (which also shouldn't be available outside of the US or UK).
And finally, we cannot guarantee that our equipment meets your local standards and protocols. It might help to check in with your local authorities.

- Johnny M.
SimpliSafe Home Security

1 Message

1 year ago

Do you have any plans to provide the service or enable the app at México at short or mid term??

Community Admin

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3.4K Messages

@piceph​ At this time we are only able to provide our products and services within the US and UK. If we expand our services to Mexico, we will be sure to let the Community know!

1 Message

5 months ago

I understand you don’t have monitoring service in Mexico but can I self install the system in Mexico and monitor it on my US cellphones?

Community Admin

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3.4K Messages

@cjohnson0912​ We are unable to ship our products outside of the US or the UK, so you would have to ship your system to your home in the US and then bring it with you to Mexico. After setting the system up you should be able to monitor it on your smartphone.

The SimpliSafe mobile app is also only available for download within the US and UK. So before going to your home in Mexico, you would need to make sure that you log into the app so you can stay logged in for 30 days.

(edited)

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