Keypad Out of Range
Just had brand new out of the box Simplisafe security system and the keypad is faulty. Keypad successfully pairs to the base station but it doesn’t connect at all. Screen flashes keypad out of range and intermittently connects with the base station. Called help desk, went all the troubleshooting process, tried to send keypad firmware update but no success. After 2 hours, they concluded keypad is indeed faulty. And they will send a replacement.
Simplisafe needs to look at this issue. I have seen previous reports like this. Must be a quality issue.
I would give this guys another chance and if the replacement keypad fails and if other system fails, without hesitation I will return the whole system.
How can I rely with this system if it already fails during setup?