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Saturday, January 25th, 2020 3:47 PM

freeze monitor

Anyone having issues with freeze sensor not registering proper temp?

3 Messages

4 years ago

how long should it take to register the temp after moving it from one location to another?

169 Messages

4 years ago

Mine is rather accurate. Keep in mind that the temperature read out does not automatically update in the app or web dashboard. You need to manually refresh to get the current temperature.

4 years ago

How do you manually refresh from the iPhone app?
I had assumed that the temperature was automatically sent to the app every so often.

Thanks.

1 Message

3 months ago

yes getting false alarms

Community Admin

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2.6K Messages

@jb1428​ Has your Temperature Sensor been reading an incorrect temperature? I see that you've already reached out to our Support team and they're sending you a new sensor, but if you continue to run into this problem with your replacement sensor please let me know!

1 Message

2 months ago

I want to add 2 freeze monitors . My base is 1st generation.  Do i have to upgrade?

Dennis

Community Admin

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2.6K Messages

Hi @dh03461​, 

Unfortunately we are out of stock of Temperature Sensors for the Original SimpliSafe system. If you want to add them to your system you would have to upgrade it. We do have a great upgrade offer, which you can learn more about in this Help Center article.

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