Smoke Detector False Alarms 3 times in 2 weeks
We are really disgusted with Simplisafe at this point. We installed our system about a year ago, and THREE TIMES within two weeks there have been false alarms. The first one was at about 5 or 6 in the morning; a smoke alarm in the house. We were still asleep and I didn't hear my phone ring; by the time SS called my husband's phone, the fire department had already been dispatched. There was NO reason for the alarm to go off--no one was up, it was extremely cool in the house, etc. Then early this morning, around 1 AM, there were TWO false alarms--one from the smoke detector in the garage, where is was very cool, and one motion sensor alarm, even though the system was OFF. Both the police and fire department showed up. As we live in a small town, we now plan to make two donations to the volunteer fire department for their trouble. I'd really like to know why we are being charged by SS every month if their system doesn't perform as advertised.