‎Connection to Smoke Detector | SimpliSafe Support Home
 
billmynatt's profile

Friday, October 4th, 2024 4:10 PM

Connection to Smoke Detector

My detector does not show up as a device on the base controller or the app.

Captain

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6.2K Messages

1 month ago

@billmynatt As this is a direct life saving device, I wouldn't just post here but call support to troubleshoot or replace the unit.

If you do call, please post your experience here.

Community Admin

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3.4K Messages

1 month ago

@billmynatt If you put your system into Test Mode and press the Smoke Detector's test button, does the Base Station respond?

But also, I will echo Captain11 here. Due to the nature of the Smoke Detector, I would recommend reaching out to our Support team so they can help resolve this in real time.

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