We're happy to help with troubleshooting, we just need a bit more info. Where are you seeing the "Not in range" error - on your phone? What operating system are you using, and do you have the most recent version of the SimpliSafe app? We would suggest updating to the most recent version of the Base Station firmware as well, if you haven't already.
The Smart Lock update uses your phone's Bluetooth connection to transmit the data to your Smart Lock. So the first thing we want to make sure is that your phone is physically close (within 5ft) to the Smart Lock itself.
Then we want to check that Bluetooth functionality is active on your phone - which can be found in your phone's Settings app. It might even help to restart your phone, to force the connections to refresh.
If you've already tried the steps above, let us know! We can continue troubeshooting.
davey_d
Community Admin
•
5.7K Messages
3 months ago
Hi @rotanrorau ,
We're happy to help with troubleshooting, we just need a bit more info. Where are you seeing the "Not in range" error - on your phone? What operating system are you using, and do you have the most recent version of the SimpliSafe app? We would suggest updating to the most recent version of the Base Station firmware as well, if you haven't already.
The Smart Lock update uses your phone's Bluetooth connection to transmit the data to your Smart Lock. So the first thing we want to make sure is that your phone is physically close (within 5ft) to the Smart Lock itself.
Then we want to check that Bluetooth functionality is active on your phone - which can be found in your phone's Settings app. It might even help to restart your phone, to force the connections to refresh.
If you've already tried the steps above, let us know! We can continue troubeshooting.
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