Deadbolt gets stuck

I've experienced the lock binding like this at least 4 times in the two months that I've had the lock installed. Three of the four times have left me locked out of the house where even my key doesn't work because the mechanics of the lock have bound up the cylinder. During these events, the system panics and says it  can't communicate with the lock. I didn't plan on getting locked out of my house when I purchased this lock. If it keeps happening, I'll send in a real complaint.