Outdoor Camera Unable to Reconnect, Flashing Blue

Having what sounds like the same blinking blue light issue on 2 of my 3 outdoor wireless cameras, it started after issues connecting and after multiple hard resets/battery swaps, Router 2.4Ghz network checks and reboots. One camera seems to be working well and connected first time with no issue.

Do you know if this a firmware or hardware problem? as i've seen others have had replacement cameras, which i'm reluctant to do if they will potentially just do the same again. If it is firmware (as i've also seen mentioned in the thread) do you have any sort of ETA on when a potential update might be rolled out?

Thanks

After a year of troubleshooting these cameras, they finally seemed to be behaving better until these new issues started. We thought for a while that they require UPnP to work smoothly, which we didn’t want to enable on our network, but have since determined that enabling just Zeroconf on our router seems to be enough. Splitting the 2.4GHz and 5GHz bands into separate SSIDs is a must. Just within the past month or two, we had one outdoor cam get stuck (only once) recording continuously for hours, draining the battery, as another user mentioned, even though we couldn’t play the recording in app. Don’t remember if we had trouble recharging it that time. Also within the past month or two, a second outdoor cam, after recharging, wouldn’t reconnect to our app, as original poster describes. We recovered it by removing it from our system, hard resetting it, restarting the router (seems to matter), and adding it again. As best as we can recall, it didn’t want to add, with the base station light spinning endlessly, but after it “failed”, closing the camera setup revealed it had in fact been added again. It’s still working, at least until the next recharge. The first camera, meanwhile, has since had the same thing happen, and we performed the same steps, but couldn’t get it to re-add - base station light just spun until the camera flashed red. It is currently halfway set up. Just bought three more brand new cams on the Memorial Day sale, but afraid to set them up until this is resolved for fear of bricking them. Please fix this soon.

Same issue.  Wasted 3 hours of my time with SimpliSafe. Now looking for security system to replace SimpliSafe. Thankfully,  my Ubiquity UniFi cameras have been flawless for 6 years.

Blue light question, can it be shut off?  My outdoor cams are working fine, I just hate the blinking blue light triggered by motion and recording.  Especially at night, it's very noticeable and I'd rather not advertise to passersby that I have cameras (that can be stolen). Is there a way to shut off that blinking??  Is there a stealth mode of some sort?

Update:  Found it, in the camera settings in the app I was able to turn off the light.

I disconnected my outdoor camera, and now can't reconnect. 

I just get a flashing blue light, but it's not connected to the base station to record. 

I've ran battery down, recharged, held reset button for 30 seconds, but nothing, still the flashing blue light.

1. Remove camera(s) from system

2. Reset base station

3. Press and hold camera reset button for 50 seconds, then release; camera should now be flashing white

4. Add camera(s) back to system

seems like still no solution then? Unfortunately I removed my camera from my system prior to finding this thread so I am not sure what firmware I have installed but holding the pair button has had no effect on the camera and I still cannot connect it to my system. 

But now I am in the same boat as many here of having a camera that does not work and seemingly cannot be recovered. please advise

Same issue as everyone else. Flashing blue light, not connected, reset button not working. 

I am a brand new customer - joined 2 weeks ago. My camera did this today. Chatted with customer support and they are sending me a replacement camera. 2 weeks and my brand new camera is now consider defunct. That shouldn’t happen. What are you doing to address this issue. I don’t want my replacement camera to become defunct in another 2 weeks. 

how do i hard reset

I have the same blinking blue light on my wireless outdoor camera and it will not be recognized by the system. Tried hard reset button multiple times. This problem has been known too long............... what is the solution???

Same issue. I was able to hard reset one camera by holding the button down for 16 seconds as instructed but the other just keeps flashing blue…has this been resolved yet?? 

I have been in blue light hell with one of my cameras for about a week period I thought it was a Wi-Fi connectivity issue originally as that's a frequent problem period finally rebooted everything in my system more than once and the camera still I'm not connected period I only noticed today after I charged the battery for the third time, that It was a blue light that was continuously blinking. I tried disconnecting it from the System and reconnecting it, but that failed. Blue light still kept going, but no camera on my system. It is still not connected to Wi-Fi period it's basically a piece of trash that's 18 months old period given how many of my pieces of the system that are acting up after 18 months irapidly getting to the point of finding a new system period  I have already been telling people what a disaster this has been..

Same problem. I have 3 outdoor cameras that were bought 1 year ago at the same time and 1 of them started the blue light nightmare on June 1st, which happened to be the same day that the other 2 cameras updated from v1.15.6.391 to v1.16.9.778. After arguing for almost a month with Simplisafe about this known issue, a replacement was sent and installed on 7/4. Your customer service is terrible by the way in trying to explain this known issue that has multiple entries on this forum. Anyway, the replacement camera stated via the app that it downloaded and successfully installed updates but of note this replacement camera is v1.15.6.391 also and has never updated itself to v1.16.9.778. About 4 days later, and I am back in a blue light nightmare with the "new" replacement camera. So what is the deal? Are you still sending out faulty cameras now that this is a known issue? Wouldn't it be wise to ship any new cameras with the correct update already installed? What do you suggest now for my replacement camera?

Hello, I am experiencing the same issue with one of my outdoor cameras.