‎Camera Recordings remain in the timeline after user attempts to remove | SimpliSafe Support Home
 
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Community Admin

Community Admin

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5.4K Messages

Monday, April 24th, 2023 4:25 PM

Resolved

Camera Recordings remain in the timeline after user attempts to remove

Hi folks,

There's a known issue for the iOS version of the SimpliSafe app, where recordings in your timeline may not immediately disappear after you attempt to remove them.

This issue is now RESOLVED via app update. Please make sure that the SimpliSafe app is updated to the latest version through the iOS App Store. If you continue to experience this issue after updating, please let us know!

2 Messages

1 year ago

I delete them as I have in the past but they don’t leave

Note: This comment was created from a merged conversation originally titled Help videos won’t go away

Community Admin

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2.8K Messages

Hi @r_vining, 

Are you noticing this while using the SimpliSafe mobile app? If so, I would log out of the app and then log back in to see if that clears these recordings from your timeline. 

Community Admin

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5.4K Messages

Hi @r_vining ,

In case you (or anyone else) is still experiencing this issue; this is a known issue with the iOS version of the SimpliSafe app, and we are still INVESTIGATING. In the meantime, if you close the app and and relaunch, you should see that the video has been removed from your Timeline.

Community Admin

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5.4K Messages

10 months ago

Hi folks,

Bumping this one to let you know that the issue has been RESOLVED in a recent app update. Please make sure that you update the SimpliSafe app from the App Store ASAP.

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