‎Camera Recordings remain in the timeline after user attempts to remove | SimpliSafe Support Home
 
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Community Admin

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5.6K Messages

Monday, April 24th, 2023 4:25 PM

Resolved

Camera Recordings remain in the timeline after user attempts to remove

Hi folks,

There's a known issue for the iOS version of the SimpliSafe app, where recordings in your timeline may not immediately disappear after you attempt to remove them.

This issue is now RESOLVED via app update. Please make sure that the SimpliSafe app is updated to the latest version through the iOS App Store. If you continue to experience this issue after updating, please let us know!

2 Messages

1 year ago

I delete them as I have in the past but they don’t leave

Note: This comment was created from a merged conversation originally titled Help videos won’t go away

Community Admin

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3K Messages

Hi @r_vining, 

Are you noticing this while using the SimpliSafe mobile app? If so, I would log out of the app and then log back in to see if that clears these recordings from your timeline. 

Community Admin

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5.6K Messages

Hi @r_vining ,

In case you (or anyone else) is still experiencing this issue; this is a known issue with the iOS version of the SimpliSafe app, and we are still INVESTIGATING. In the meantime, if you close the app and and relaunch, you should see that the video has been removed from your Timeline.

Community Admin

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5.6K Messages

1 year ago

Hi folks,

Bumping this one to let you know that the issue has been RESOLVED in a recent app update. Please make sure that you update the SimpliSafe app from the App Store ASAP.

3 Messages

This is happening in Android app when you sometimes delete videos quickly. You can tell because the blue circle progess indicator will just keep spinning...even though it appears you can still delete videos. I logged out and back in and was able to start deleting videos once again. If you delete ALL the videos for a camera, the blue circle progress indicator spins indefinitely. So just log out and back in. Would be good to have a solution for this even though there is a work around. Would also be nice to select multiple to delete at once.

Community Admin

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5.6K Messages

@ryanamercer13​ thanks for the feedback. This is the first time I've heard your specific issue, particularly on an Android device.

But we do have a thread about your suggestion here in our Product Requests section. Please comment there to add your support!

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