Cameras
Discussions around our indoor camera, also known as the SimpliCam, happen here.
Help videos won’t go away
I delete them as I have in the past but they don’t leave
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Updated
2 years ago
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This conversation has been merged. Please refer the main conversation: KNOWN ISSUE: Camera Recordings remain in the timeline after user attempts to
remove
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Official Response
davey_d
Community Admin
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5.7K Messages
2 years ago
Hi @r_vining ,
In case you (or anyone else) is still experiencing this issue; this is a known issue with the iOS version of the SimpliSafe app, and we are still INVESTIGATING. In the meantime, if you close the app and and relaunch, you should see that the video has been removed from your Timeline.
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emily_s
Community Admin
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3.4K Messages
2 years ago
Hi @r_vining,
Are you noticing this while using the SimpliSafe mobile app? If so, I would log out of the app and then log back in to see if that clears these recordings from your timeline.
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