‎Help videos won’t go away | SimpliSafe Support Home
 

2 Messages

Thursday, April 6th, 2023 3:03 PM

Closed

Investigating

Help videos won’t go away

I delete them as I have in the past but they don’t leave

This conversation has been merged. Please refer the main conversation:

KNOWN ISSUE: Camera Recordings remain in the timeline after user attempts to remove

Official Response

Community Admin

 • 

5.7K Messages

2 years ago

Hi @r_vining ,

In case you (or anyone else) is still experiencing this issue; this is a known issue with the iOS version of the SimpliSafe app, and we are still INVESTIGATING. In the meantime, if you close the app and and relaunch, you should see that the video has been removed from your Timeline.

Community Admin

 • 

3.4K Messages

2 years ago

Hi @r_vining, 

Are you noticing this while using the SimpliSafe mobile app? If so, I would log out of the app and then log back in to see if that clears these recordings from your timeline. 

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