Community Admin
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535 Messages
Camera and Notification Delays 10/16/23
Thank you to everyone who reported this on the Community. We experienced an issue starting late Monday evening which impacted camera livestreaming and recordings, and delayed notifications for both cameras and Smart Locks. Alarm monitoring and dispatch, and other app functionality were not affected.
As of now, you should no longer be having trouble with camera livestreaming, recording, or motion notifications related to last night’s issue. If you’re still having trouble, please contact our Support team for further assistance.
bmfarrell829
2 Messages
9 months ago
I keep getting alerts that my camera isn't responding. However, it records and turns on just fine every time I enter or choose to peak in from my phone
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jacobvazquez1
4 Messages
9 months ago
Not only am I getting delayed notifications for “motion” detected with two outdoor cameras but I also can’t see the recording playback video so I’m not even sure if there was any motion or if the devices are bugging out. This is really annoying and stressful as you can imagine. Thinking of returning all my SimpliSafe for something else that is more reliable.
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KCOC
15 Messages
9 months ago
Big dittos on phantom motion alerts AND it wont say what camera. Am so frigging fed up with the lag/delay with outdoor cameras, and when I have called on it, they never said a word about there is an issue with it.
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PismireWestern
6 Messages
9 months ago
On October 16th SimpliSafe suffered an outage with their system. I noticed it around 5:46PM PDT when all of my indoor cameras privacy shutters opened and the blue light started blinking. Indicating that video was being recorded. I wait 2 minutes before pulling the power on all of my cameras, sometime after that my phone became flooded with camera motion detection notifications. Just like folks on the below Reddit posts:
The only communication I am aware by SimpliSafe, was a banner on their site October 16th indicating an known issue with video streaming and notifications. Nothing was posted on their social media accounts.
My questions to SimpliSafe:
1. Why did my indoor cameras turn on and start recording video during this 'outage'!?
2. What work has been done, or is scheduled to ensure my indoor cameras do not remotely turn on again without action on my part.
3. What work is being done to report outages in a transparent way through the multiple online social media accounts that SimpliSafe operates?
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