21 Messages
Base keeps dropping off WiFi
Occasionally my base station drops off WiFi for no particular reason. Sometimes it will reconnect, but most of the time it will not. I just went to check for updates and the base said it was not on WiFi, despite my app showing WiFi. If I click on WiFi in the app, it will then ask if I want to connect...despite showing as connected....so I click the network that the app ALREADY knows about, and get prompted for a password. I put in the password again, it says I am connected. But I don't get the 'wifi restored' notification. If I go to the keypad it will also show I am on WiFi. If I click to check for updates however, it says I need to be on WiFi... if I then click the same WiFi and enter the password again, I get the 'wifi restored' message
To make this way worse, the system does not even show a warning - there is a one off notification that its dropped. There is no status, no display of ANY KIND that the system has lost wifi. This is just ridiculously bad that this warning is not shown. Yes, the service will work over celluar but that does not mean that users should be left unaware that WiFi is lost as updates can be missed.
Does anyone else have this problem?
Current sofware:
Keypad: 2.8.2
Base: 2.8.6
No doubt this will be yet another thing that was reported 4 years ago and 'engineering are looking in to'?
Official Solution
davey_d
Community Admin
•
5.7K Messages
2 years ago
@guiip35 @rfk91 @rothfn ,
Thank you all for reporting. @guiip35 , if I understand, you're saying that your Base Station seems to be completely forgetting its WiFi connection, without any indication that it was ever connected at all, let alone disconnected? I believe this might be a bug that I am reporting to our engineering team. We'll investigate and get back to you.
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rfk91
2 Messages
2 years ago
same issue here.
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rothfn
3 Messages
2 years ago
Same issue here, lately.
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guiip35
21 Messages
2 years ago
As you can see from the lack of reply from SimpliSafe on this matter, it’s unlikely that they will look into it.
with that said - @rothfn have you applied the latest update?
it’s still happening sporadically to me. I’ve installed the latest update but there seems to be no way to know what was added/fixed
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40BR
1 Message
2 years ago
My camera stayed on yesterday when I switched off the alarm via the keypad. The app is now saying 'base station busy' and 'attempting to update settings'. That's been about 12 hours now!
I recently changed broadband provider, but it's been working fine for a couple of weeks
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rxd_914
3 Messages
2 years ago
same issue here. frustrating...
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CekayF
1 Message
1 year ago
This is an issue I experienced and was fed up with. I had to swap out a basestation because it kept dropping off wifi and regaining a few minutes later until it won't reconnect ever again. Anyways, tech support was of no help. There is an issue, I believe, with their basestation firmware or wifi module. The one I acquired to replace the old one with is now acting up. It's only been several weeks. Now it's dropping and reconnecting to my wifi all day long. This is very frustrating and SimpliSafe should definitely look into it before starting to lose customers left and right...
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rlatherow
1 Message
8 months ago
Same problem here, started early in 2023, I get a text telling me it has lost connection. Wireless router shows a strong connection until I refresh then I need to rejoin the network. Works fine for 10 hours then another message that it is offline. If I ignore the message it does rejoin on its own sometimes. Router and base hase been in the same locations for years. I put a new router in place, much stronger, but it doesn't seem to change anything. This all appears to be a base unit problem.
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elizabethcrook01
1 Message
8 months ago
The same thing is happening to my base station. I connect to my wifi on the app on my phone, it connects the first try, usually but not always. Then I walk to my handset and try to set the wifi there. I set it and then check for updates and it says it can't check for updates because it isn't connected to wifi. This is getting very old. My 5 cameras are no longer connected to wifi, but I believe all 21 others are connected.
My base station, my whole system, except 2 newer cameras in the past year, is 3 years old. Does this mean I need to change my base station?
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Ssjonker
2 Messages
6 months ago
Same issue, been dealing with it for months, finally got a replacement Base Station…and exact same issue started 24hours later. Nothing else has changed on my network, same router etc for a few years. Now the past year I keep getting texts every day that my Simplisafe system has lost its WiFi, for about 10-15 minutes, every day. In other forums online it seems it related to Simplisafe not liking 5ghz or dual 5ghz/2.4ghz systems. But it just started the last year, so I think it’s software related on SImplisafe end…wish they would fix it. Very frustrating.
(edited)
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lance843
1K Messages
6 months ago
Well if they have lost you as a customer then why you still here? Not being rude but just wonif you are no longer using there equipment and and not a customer anymore then why are we still on here bashing a company? Just a question I have.
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Ssjonker
2 Messages
6 months ago
Umm, the link you posted @davey_d gives a 404 error...I had already set up a spare router I had at home to only 2.4hgz, and moved the base station and keypad to that, so I would stop getting disconnect texts every day...seems to be working well so far, but I should not have to do this. I did notice there was another firmware update the other day, I supposed I could try and put them back on my regular network and see if it has been fixed with that firmware update 2.16.
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Frank74v
10 Messages
6 months ago
Long thread. If this comment was to me, because I want to see if SimpliSafe ever addressed any of the issues or suggestions I faced. To date, NO.
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123b69bd5
2 Messages
4 months ago
hi, just leaving a solution here for others that have been caught up with the flawed firmware dropping the wifi. sorry if this has been already posted. on your router create an open guest account, hide the ssid and disable the intranet. name it G2 or something easy but the trick is no authentication. path out to the network - it will hook up to wifi and all will be good in the world again.
(edited)
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Cognizance8
1 Message
1 month ago
About done with SimpliSafe.
Update pushed…. All of a sudden it starts dropping off WiFi and alternating with no link to dispatcher. I even had a smoke alarm go off at 5 am.
i have done everything but the real point is, everything was working for months and months and then it started having a ton of issues, all at once, right after an update.
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