1 Message
Unable to print Return Label
Hi, my name is Janice, and I bought alarm system last month and I need to return some items, but I was told I can only print it out from my email, but I was unable to print the return label from my computer. So I asked customer service if there was a way that I could have them mail the return label to me. Because not everybody have a computer. I was told there was no possible way. Can someone help me with this?
Official Solution
davey_d
Community Admin
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5.7K Messages
2 years ago
Hi @janiceedens ,
So sorry to hear that you're having trouble. Yes, unfortunately our frontline agents do not have a way to request a mailed return label at this time. Do you have access to printers at work, or at your local library?
If you like, I can put you in touch with a specialist who can help work out some options with you.
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captain11
Captain
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6.1K Messages
2 years ago
@janiceedens There is an issue with the format that SS sends out as I couldn't just open the attachment and hit print either. Sizing is all wrong, but you can do an easy workaround. This is if you are on Windows, but would be similar on a MAC.
Open the attachment of the address label sent to you. Adjust the label to the proper size to appear on your screen.
Open the "Snip and Sketch" tool (should be located on your bottom task bar) or you can find it on your start manu.
Click on new
Your mouse pointer will now be a "+" and use it to outline the perimiter of the label, then let go the mouse button.
It will now be copied to the Snip app window.
Click on the three dots on the upper tight top and select print.
You should be good to go.
Now for SImplisafe: You should train your agents that if they have to say "no" to a customer, they need a supervsior's approval. And, if it is a no, it should be for a darn good reason, and, in this case, is not one of them IMO.
If a customer can't print a shipping label, you do it for them and place it in the email so they can use a clipping tool and do it for themselves, or, give them alternatives.
@janiceedens please post your outcome here if you get a chance, and a very happy thanksgiving to you and your family.
(edited)
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larrhurd
105 Messages
2 years ago
captain11 is correct, its a pain to print the return label from the email. I personally have to save the image to pictures and then print it as a thumbnail size to get the correct size label.
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sherrylucy
1 Message
1 year ago
I can't print the return label from email as not the entire label appears. What do I do?
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bgeffe
1 Message
5 months ago
please send a new return label
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powerfantastic
3 Messages
2 months ago
Just an update relating this very issue which I've had myself. No functioning printer, nor easy access to work printers. I was assured multiple times from several different SimpliSafe customer service representatives that USPS would be able to print the label for me. Over and over I explained that I have previous experience with USPS and know they would not do this. Nevertheless, going on their direction, I spent time in line at the post office just to have them reject that option again. Let me be clear, USPS WILL NOT print the label for you. SimpliSafe customers are forced to find another option, unlike many other smaller companies that include physical return labels with products.
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