Someone ordered a system with my email and now I can't cancel
I started getting email alerts that my order was being shipped......but I never made an order. I ignored the first messages as spam (they were from a third-party shipping company, and not SS). After the third such message, I became concerned, checked my passwords for a previous SS account (I did not have one nor have I ever) and checked my Credit Card for charges - there were none.
I created a new SS account with the email address in question (that I own), was forced to add my CC info (not cool, SS), and aha! now I can see an order placed to an address across the country that I have no affiliation with whatsoever.
I've attempted to call support and was told by the rep (after a VERY long wait) that she would call me back with more info about this security flaw in the workflow that allows someone to use an email address they don't own to buy product. She never called me back.
It looks like the system was ordered through Verizon (based on the line item of the order) and so I can only assume Verizon (and perhaps other vendors) aren't vetting email address ownership before affiliating an order with it? That is absurd.
Now, I can't close or cancel this account, customer support is entirely confused as to how this can happen, can't remove my credit card (something about the account not being activated even though I am staring at it on the website, including the order that I never placed), and am stuck wondering what this other person across the country can do with my CC attached to this account. HELP!