‎SimplisSafe Warranty Question | SimpliSafe Support Home
Skip to main content
 
mdolfan's profile

mdolfan

199 Messages

SimplisSafe Warranty Question

Do I get the same warranty if I purchase a SmartLock from Best Buy instead of Simplisafe directly?  I can save almost $12 in shipping.

Post

 • 

Updated 

528

4

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

captain11

6.7K Messages

@ mdolfan short answer is yes.  Truth be told, I have never, ever been even questioned when I bought a device, with SS readily willing to replace a failed sensor. Support has been excellent over the years. Sometimes a bit too long to reach someone, but once you do, they aim to please.

0

0

davey_d

Former Community Admin

 • 

5.7K Messages

Yep, the warranty applies regardless of where you purchase - including all our retail partners, like Amazon, Costco, and of course BestBuy.

It would be the return policy that's different, and you'll want to check with the retailer for their rules (often, it differs by product category too). If you purchase from SimpliSafe, it's 60 days, no questions asked!

- Johnny M.
SimpliSafe Home Security

0

0

alpagano50

6 Messages

Are the batteries covered under warranty?

This comment has been converted into a post

0

0

Wayne2u

1 Message

How do I get Simply Safe to replace my failed water sensors.

All they do is send the same auto-reply of help desk shortcuts.

Additionally, the shortcuts don’t provide any assist on how to get warranty replacement.

It appears they don’t support their warranty promise.

Please tell me how to get a replacement water sensor for one that has failed.

1

0

simplisafe_admin

Community Admin

 • 

1.8K Messages

@Wayne2u if you contact our Support team, using either Live Chat or calling us, our agents can replace your Water Sensor under its warranty.

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

  • 1

    0

  • 3

    0

  • 29

    35

  • 0

    2

  •  • US

    2

    0

Was this post helpful?