Return label : weight is not sufficient

@emily_s​ 

Thank you for the response. This time the support team generated two return labels, each with 3lb, and they said that's the max number of return labels they can generate for an order. Is it true ? 

Now the return item needs to be split into 3 packages, as the total return weight is 9lb,  and I need to sent one set with my own expense and get it reimbursed from Simplisafe. I just don't understand why don't you guys create a return label for the correct weight and keep customers out from all these logistics hassles. 

@keeponscribing,

I'm so sorry to hear this! No, they should be able to still create a single return label that covers the entire weight of your package. I've sent this case to our Support team, a Senior Specialist will reach out to you soon to create this single return label for you.