‎No sense of urgency | SimpliSafe Support Home
 
wpetroc's profile

Thursday, November 10th, 2022 6:42 PM

No sense of urgency

There seems to be NO sense of urgency in restocking the carbon monoxide detectors, they have been out of stock for more than a year.  Is there an eta on the detectors?  That’s for the newest system not the old system.  Please be honest about this. 
Thank you. 

Captain

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5.7K Messages

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120 Points

1 year ago

@wpetroc There could be several reasons for why they are out of stock, but SS should reply.  Possible causes: Everything from supply chain issues to they are actually obsolete and going to be replaced with a new model that is still in development.  Davey, other site moderators, time to step up and reply, honestly, to this customer.  And please, no "sorry, we don't know and we will pass your inquiry to our logistics team".

Community Admin

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5.2K Messages

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70 Points

1 year ago

Hello,

 

We sincerely apologize for the inconvenience. The Carbon Monoxide Detector is currently still not available online, but you can give our Sales team a call at 800-548-9508 and they can take care of you!

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