Has the shipping return process changed?

@Shiherlis please make sure to post the outcome of your call to SS. Thanks!

I had the exact same experience after dropping a return off at the post office over a month ago.  I'm curious what you find out. I never contacted SS about it.

I will post the outcome today. Yesterday I did not have time to call (I sent a quick email before leaving home, but lately, SimpliSafe prefers your phone call).

@ Shiherlis SS lately prefers phone calls? :-)

Update

I did not receive a callback today either. At this point, if it did not make it back, I do not view it as my fault. Now, had I left the package outside for pick-up or had not gone inside the post office and directly handed it to an employee, I would have some concern.

I hope it made it back to the company, but I feel I have done enough (perhaps more than most). If the Supervisor does not call to follow-up, I am placing no more effort into the return (including emailing or phoning).

No apology necessary, Captain! I have been very fortunate not to have issues to the point of numerous communications over the years. Thank you for always being a class act and clarifying something you certainly did not have to. I was dealing with a lot over the past week, and so it just went over my head :-)

At this point, I will consider the matter closed unless I receive notice of something else (i.e., an unexpected bill or statement). I was trying to do right by the company, but if it is lost or the Supervisor did not feel the situation was a priority, I will deem it as such as well. Currently, I think the time I have spent is sufficient.

I leave the ball in their court and hope that if it is a new problem for customers regarding returns, it will be no longer.

@ Shiherlis it is unfortunate you had a rough week and hope SS or I didn't contribute to it too much! Have a great week, live long and prosper!

Well, it looks like it's official.  They sucked at email anyway, and it's been apparent over the last few years they had no intention of keeping email as a form of communication.  Regarding a return label, however, really?

I do believe that if the PO hands a package over to Fedex, the tracking number will change (you could call the PO to confirm).  And maybe that's just how SS likes it (sorry, Shiherlis, I know you give them a pass, but it seems that SS often skirts the issues for their benefit only, never the customer, and as a matter of fact, just making it more difficult and cumbersome for the customer).

That said, had the PO handled it for the full transit, you might not have been able to track it anyway, have you noticed their tracking system is virtually non-existent for the first several days after a ship date? (i.e., you buy a product online, you get a tracking number for the PO - you track it for several days, and only a day or two before delivery, you finally have movement on the package - been this way for months).

Yes, I've had strange "changes" to my account regarding an order - it will be newly created, cancelled, have a charge or cancelled out - or the tracking number doesn't match.  It happens over the holidays as well, if customers order from SS, and SS doesn't get it picked up by the carrier, a new tracking number is created when customers call in to complain the package was never picked up to begin transit.  Made for a lot of unhappy customers.  Seems odd to me that after all these years, they still can't get a proficient order/warehouse/shipping operation going (I'm guessing to save costs, but we all know there is still that component where the right hand doesn't know what the left hand is doing!)