1 Message
Delay in Shipping
Hi,
Excited by your reviews and the professional, no nonsense approach on your site I put an order in last week. The order process did warn of delays in shipping of certain items.
I called today to check up on the expected delivery dates. The very helpful person who answered the phone apologized when saying that she has no information or even an honest guess on when the delayed items would be delivered. Given Covid I do understand the delays, but a truly honest answer about the situation should be provided. Is it one month or two months? Even saying the following would be better than no information: "We are really not sure but our best guess at this point is 6 weeks but that might change." So would: "Please call back in a week when we expect to have a better handle on the situation."
Thanks,
Al
Excited by your reviews and the professional, no nonsense approach on your site I put an order in last week. The order process did warn of delays in shipping of certain items.
I called today to check up on the expected delivery dates. The very helpful person who answered the phone apologized when saying that she has no information or even an honest guess on when the delayed items would be delivered. Given Covid I do understand the delays, but a truly honest answer about the situation should be provided. Is it one month or two months? Even saying the following would be better than no information: "We are really not sure but our best guess at this point is 6 weeks but that might change." So would: "Please call back in a week when we expect to have a better handle on the situation."
Thanks,
Al
