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40% coupon offer
Does anyone understand what is the value is of trading in my original Simplsafe for the upgrade. It appears to be significant money and little increased value. I really can't see what your getting for the money and hassle.
1 Message
captain11
Captain
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6.2K Messages
6 years ago
Range of sensors, system messages for errors/status, the superior performance of motion sensors, encryption and many other items makes it, in my opinion, a no brainer.
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davey_d
Community Admin
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5.7K Messages
6 years ago
The value is that you get 40% off no matter how big your system is. So a customer who wants to upgrade a full system with 41 components is bound to save quite a lot more. Since the All New SimpliSafe supports up to 100 components, you can even purchase more sensors than you already have and still take advantage of the deal!
Johnny M.
SimpliSafe Home Security
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sevensiamesecats
2.2K Messages
6 years ago
I thought in order to get the discount on an item, you had to send that item in, and any item which was not sent in, would be charged the amount discounted on the order. Are you saying that if the replacement system is bigger than the system being replaced, then the discount is valid for the entire replacement system? This would be handy; one of my systems has only a few components installed, and the rest of them are "lost" in storage someplace, so I thought I would not be able to take advantage of the offer.
Not that it has been offered to me...
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davey_d
Community Admin
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5.7K Messages
6 years ago
I apologize for the delay in my response. The program for sending out the upgrade offers is looking for certain conditions to be met; namely, customers who have an active monitoring service on a SimpliSafe Original system.
If you have only one Monitoring Plan active, and it's for your All New SimpliSafe (even if you still have your SimpliSafe Original), then the program would not be sending an offer email to you.
That being said, your purchase of the All New SimpliSafe is completely separate from you already owning an Original. So while we wouldn't be able to arrange for a trade-in refund exactly, we might still be able to work out a way to make it up to you. If you like, I can arrange for a call from a Tech Manager to see what we can do for you. Or of course you can call and ask for a Tech Manager whenever you're ready!
@sevensiamesecats
Technically, the way that the upgrade process works is that you just buy whatever system configuration you want, and your unique code just takes 40% off that price. There is no system check for the exact number of sensors that you already have for your current system. The important thing is that we would like to have your Base Station, Keychain Remote and Keypad (the core components) back.
Johnny M.
SimpliSafe Home Security
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ws729
434 Messages
6 years ago
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davey_d
Community Admin
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5.7K Messages
6 years ago
I would advise you to give our Support team a call at 1-888-957-4675. An agent might be able to help set up an upgrade for you.
@toddhenningsen
We would want your Original system back only if you participate in the upgrade program.
Johnny M.
SimpliSafe Home Security
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captain11
Captain
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6.2K Messages
6 years ago
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ws729
434 Messages
6 years ago
My theory is we're not heading for a civil war: We're heading for a divorce. A civil war would imply you care enough to fight and die to stay together, but the disdain we are beginning to feel for each other in this country is so great that if California or Texas years from now said, "We want to go our own way,' there would be an awful lot of people ready to kick them out. America now has negative polarization: You belong to the Republican or Democratic party not because you love Democratic or Republican party ideas, but because you despise the other side.
Edit. Just saw that my hyperlink isn't showing as I expected. Oh well.
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sevensiamesecats
2.2K Messages
6 years ago
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sevensiamesecats
2.2K Messages
6 years ago
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captain11
Captain
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6.2K Messages
6 years ago
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sevensiamesecats
2.2K Messages
6 years ago
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davey_d
Community Admin
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5.7K Messages
6 years ago
The newer generation Freeze Sensor can indeed be set to trigger on two separate conditions: if the temperature goes above a certain threshold, and if the temperature goes below a certain threshold.
Both settings can be set to any temperature of your choice between 0° and 127°.
Johnny M.
SimpliSafe Home Security
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french7025
1 Message
6 years ago
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captain11
Captain
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6.2K Messages
6 years ago
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