‎Suggestion - Low Battery alert | SimpliSafe Support Home
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mgbphoto

54 Messages

Tuesday, October 31st, 2023 8:44 PM

Closed

Suggestion - Low Battery alert

Now that it is getting colder, we are receiving low battery alerts on some of our devices. 

Is it possible to have a feature NOT to notify us (voice) randomly during the middle of the night ??  If the system is working, I really don't want to get out of bed to change the batteries :-)  And with this in mind, it would be wonderful to receive an email alert in addition to the keypad notification for low battery alerts.  Thank you!

Suggestion

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Updated 

11 months ago

21

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This conversation has been merged. Please refer the main conversation:

Quiet Mode: Different alarm and volume settings during sleeping hours

captain11

Captain

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6.1K Messages

11 months ago

@mgbphoto 13+year customer with two generation of systems (SS2 and SS3) and I have never, ever used the voice or light features of the base. Why? Like the great war movie "run silent, run deep" the base unit is harder to find and destroyed if both the lights and voice prompts are off. Don't need them as I rely on push alerts for the minor stuff (like battery alerts) and the siren for the big ones (break in, smoke CO etc). Think about it and try that configuration. You may like it!

(edited)

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mgbphoto

54 Messages

@captain11​ Thanks for your comments, we are also 10+ year users, but we prefer the voice and light confirmations, especially the sounds where the doors/windows open. We don't live by phone alerts. It would be a nice feature to be able to filter out specific alerts and how to receive them (app, email, voice, etc.). If the power goes out, we get alerts via multiple methods. Why can't we get that with a battery low? Uniformity of the alerts would be helpful and more streamlined. Thanks again.

11 months ago

0

emily_s

Community Admin

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3.3K Messages

11 months ago

Hi @mgbphoto, 

At this time there is not a feature that allows you to schedule when the Base Station's voice prompts are on or not, but I will forward this request to our devs. And if you are subscribed to either our Fast Protect™ or Self Monitoring with Camera Recordings plans, there is the option to receive email notifications regarding your system.

2

mgbphoto

54 Messages

@emily_s​ Thank you very much! Yes, we are subscribed- is there also a way to receive email alerts for battery issues? We receive alerts for everything else, but not low battery. Thank you!

11 months ago

0

emily_s

Community Admin

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3.3K Messages

@mgbphoto​ If you have Warning email notifications enabled, you should receive an email when a camera's battery is low. The subject line of the emails say "Critical Battery", so I recommend searching that term in your inbox to ensure it isn't getting sent to a spam folder on accident.

11 months ago

0

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