‎Proactively Email Monitoring Invoices | SimpliSafe Support Home
 
jpr9wx's profile

Monday, July 11th, 2022 10:36 PM

2

Proactively Email Monitoring Invoices

For business accounts, could you please make the system email the monthly invoices to the account holder?

I would pay you a dollar extra so I didn't have to log into the portal every month and get the receipt manually.

1 Message

1 year ago

Second this request

3 Messages

1 year ago

I third this request, even though I'm the person who requested it originally. 

1 Message

1 year ago

Fourth this request!

1 Message

11 months ago

Fifth Request

3 Messages

9 months ago

It's been almost a year since my first request. I check this message every month when I have to manually generate a PDF for a $30 invoice. Any update SimpliSafe?

Community Admin

 • 

2.4K Messages

 • 

10 Points

@jpr9wx​ this request has been submitted to our dev team, but at this time we do not have any updates. If/when this request is in development, we will provide an update in this thread. 

1 Message

For the love of all things Holy, please bump the dev team on the request to have invoices automatically sent!!!

My finance department is off-site and they seem to have the magical ability to sense when this bill is paid. I'm called 17 seconds after my card is charged each month. Their coffee-laden breath coming through the speaker of my cell phone demanding that I forward the invoice that I have neglected to send them. "How do we know it's not fraud if you don't send the invoice!", they shriek as they wave their nicotine-stained finger at me from a dimly lit cubicle somewhere.

Logical explanations of it being a reoccurring bill from Simplisafe for the same amount every month just bounce off their thick, smudged glasses. "Every vendor has the ability to send these invoices when they're generated!" I'm scolded and reprimanded for 5 minutes each month. This rehashes childhood traumas and my therapist knows what the first 20 minutes of our session is going to be when I see him at the end of the month.

...but really, this is basic feature that is missing. The people, and my therapist, have spoken!

1 Message

@emily_s

Any updates on this? Sounds like it's been in development for over 5 months now.
I talked with support on the phone and they were not aware this wasn't a feature at all. When I asked for them to submit a feature request for this they vehemently told me that was impossible and they would not take any feedback of the sort, so not sure if this is ever coming. Incredibly frustrating experience. 

Community Admin

 • 

2.4K Messages

 • 

10 Points

@johnb6b1866​ We have submitted this feature request to our devs for their consideration, but it is not currently in development. If anything changes and they begin to develop this feature, we will provide an update in this thread.

1 Message

7 months ago

Automatically emailing invoices should be an account option.  This should not need to be an improvement request.  Customers pay you money; you offer to email an invoice.  Pretty basic business practice. 

1 Message

6 months ago

Why can't we have this option? The original post was a year ago. Come on, guys!!!!

1 Message

4 months ago

Agree 

Welcome to the SimpliSafe Community’s Product Requests and Suggestions! By posting in this section, you agree to the terms laid out in these guidelines.

New to the Community? Get started by reading our Welcome Post.