@WAK my pinned post is currently still the most accurate update. The feature is indeed in development, but it will take some time before it's implemented.
@incapablebear True that. I'm a PM and use that line all the time myself, so I know what it means - bottom of the feature backlog. I know your secrets. :)
I love my new Simplisafe account, but this really is an inconvenience.
@WAK We have a function that's been "in devopment" for years and I, when speaking with the devs, call it vaporware. Most likely never gonna see it even though it's STILL "in development". The thing that I don't like is that customers are told that it's coming even though the customer themselves know better.
Cannot believe this is not possible. I just installed the system today and will now be canceling before the trial period ends. Shared logins in 2022? From a security company? This is a cruel joke.
Yep, it's a cruel joke. And what makes it worse - they don't care. Just look at the size of this thread - we have been requesting this, very loudly and for ages.
Where are we on having the ability to add multiple users to our accounts? Some sort of update on this critical feature from the company would be helpful. It's ridiculous that we must give away our admin credentials in order for family members to log in to the app.
We have had security cameras for probably 6+ years. We would both get alerts on our phones. We recently bought new cameras that can use solar (in the winter the batteries drain too fast and they're not cheap). I guess we were spoiled with the old cameras, as now only one of us can be logged on at a time... which means only one of us is receiving alerts. I didn't realize that other systems weren't like our original system.
I just want to verify...
Only one person can be logged in at a time?
Only one person will receive text alerts when there's camera activity?
Only one person will receive text alerts when a sensor is triggered?
I can verify that more than one person can be logged in to the app. My wife and I are both logged in at the same time with a single accont, all the time, and we both get the push notifications.
I don't use the text alerts (push notifications work great) so can't confirm, but I'd assume you can add all your phone numbers to the SMS alerts section of the app so multiple people can receive text alerts.
I sure wish they'd get multiple users allowed on one account though!
You can log into as many devices as you like, but since SimpliSafe accounts are currently designed with single logins, you need to log in using the same username and password for each device. When multiple devices are logged in, you can access all info, receive notifications, and access video on all devices at the same time.
You can also set up SMS/email Smart Alerts for multiple accounts. Since they're just notifications sent to your contacts, you don't need a login for that.
What this thread is asking for is the ability to have multiple different account logins. For example, you could log in with your email password, and your partner logs in with their own, and both of you can control the same account. And on top of that, the ability to set different permissions per account - for example if you want your kids to be able to log in and arm/disarm, but not change any settings. That's the feature that is already being actively developed.
@davey_d how actively developed? Where is our ETA? If it's in active development, then your team has an ETA and isn't sharing it with us. Since this has been a topic for 5 years, I'm guessing that "actively" doesn't mean what you think it means, but I'd be happy to be proven wrong.
After 5 years, it's time for SS to put up or shut up. Give us an ETA, or be honest and tell us you don't care about cybersecurity and tell us to f-off. This blowing smoke thing is really old.
I understand where you're coming from, I really do. Our Support team doesn't have direct access to our development team. And while I do, I'm still not able to provide exact timelines. When there is progress on the feature, I will update this thread.
The lack of transparency from this company on a cybersecurity matter like this is just gross. It makes me wonder what else you guys are not telling us...
I can’t believe this hasn’t been implemented. I’ve been a customer for a year and haven’t seen much as far as new features so not sure what else is being worked on for the last 3+ years since this ticket was started. I’m constantly kicked out of the app, I think because my wife and I share logins, and it’s incredibly frustrating. I’m spending over $1000 on cameras from ANOTHER manufacturer since she can’t consistently get quick access to alerts from our Simplisafe doorbells. She has to re-log in and 2 factor every time she gets a notification to see who is at the door. I’d love to just use Simplisafe but instead I’m going to a different camera. Maybe if existing customers helped Simplisafe quantify the $$$ they are losing by missing this fairly simple feature that competitors have they’d fix this.
You should actually be able to log into an unlimited number of devices at the same time, and your other devices should not be bumped off when you log into a new one.
But do you and your wife have iPhones? There was a known issue that was recently resolved. You would just need to update to the latest version of the SimpliSafe app on the app store.
Apparently NO ONE at SS ever reads these comments. Please prove me wrong,
This is an absolutely non-negotiable NO BRAINER issue. I’ve been a SS customer for a DECADE with three different. premises protected by SS. ITS UNCONSCIONABLE that they have not prioritized a resolution for this issue.
@davey_d Thank you for responding.....And forgive my skepticism, but I believe if you scroll back through this thread you will see similar responses from SS as far back as THREE years ago, so the credibility factor is probably not as strong as we might like. The "development" of such a vital feature should not take this long, wouldn't you agree?
I am a brand new simplisafe customer. I was trying to add my family members to the account when I came across this forum. This is insane that it is not a capability. I use MyQ for other devices and am easily able to give out access to others without giving out my password. It even tracks the activity so I know when each individual accesses the garage, for instance. Would make total sense since most people using a security system likely live with other people. Plus it gives you more control over and knowledge about access to your house. Can’t believe this is not on the highest priority list.
Hard to believe you guys have been hearing this for years and not responding. It's pretty obvious that a home security system should allow multiple family members on an account. It's actually really poor security to force customers to use a single login. 🤦🏻♂️ P.s. wish I'd checked this before buying but just figured it should be standard practice.
This service needs multi-user access. I shouldn't have to login to my stepdads account on my cellphone tho we're all under the same roof. My parental units plan on going out of town & I think it's stupid that he's the only 1 that has the full access via cellphone.
Having multiple users allows those of us w/access to see who did what & when not just the 1 person. If anything happens to my stepdad, more than likely I'll be closing this account & going w/a system that allows multiple users.
I'm actually surprised that as long as y'all have been around, no one at SimpliSafe has bothered 2 come up w/this?! I mean, if U have this feature for businesses, this should be available for residential.
Lots of people asking for the ability so add users to our accounts so we dont have to share admin credentials in order to get our households logged into the app. No response from Simplisafe. Does anyone there actually read this stuff or care?
@BMichael415 Actually, Simplisafe has provided a response on several occasions, although I doubt one that would satisfy you for what you are asking for. Yes, others have asked and SS has replied they would and will pass it on to the product development group. The "if" and "when" are still open items. Possibly, Davey, you or one of the other admins could provide an update?
I agree. My spouse should be able to logon to the system using her own credentials. Come on SimpliSafe!! Ring, Nest among others have figured it out. Do I need to switch to their devices to get this issue resolved. I DEMAND a response. mPlease don't tell me it's being worked on. I need an affirmation that this will be fixed in the next 30 days, or I will be posting this issue to social media, including YouTube, FaceBook, LinkedIn and your website.
This is a popular request, and please know that is isn't falling on deaf ears! This feature is currently in development. We will update this thread when it is live.
It would be nice to have this feature so the person I'm sharing the app/login info with doesn't have to ask me for the MFA code every time they log in to the app.
While the feature is currently in development, in the meantime you can add more than one phone number to secure your account. Check out the MFA section of this article for more details.
WAK
3 Messages
1 year ago
Months have gone by and no updates? Please add this feature. Your customers are talking! No Design Thinking needed here.
4
dp8400
2 Messages
1 year ago
Since SimpliSafe has been “exploring” how to create multiple user accounts for 5+ years, we will have to find another product. Very disappointed.
0
christopherjames
1 Message
1 year ago
Cannot believe this is not possible. I just installed the system today and will now be canceling before the trial period ends. Shared logins in 2022? From a security company? This is a cruel joke.
2
BMichael415
10 Messages
1 year ago
Where are we on having the ability to add multiple users to our accounts? Some sort of update on this critical feature from the company would be helpful. It's ridiculous that we must give away our admin credentials in order for family members to log in to the app.
3
DnD_D
2 Messages
1 year ago
We have had security cameras for probably 6+ years. We would both get alerts on our phones. We recently bought new cameras that can use solar (in the winter the batteries drain too fast and they're not cheap). I guess we were spoiled with the old cameras, as now only one of us can be logged on at a time... which means only one of us is receiving alerts. I didn't realize that other systems weren't like our original system.
I just want to verify...
Only one person can be logged in at a time?
Only one person will receive text alerts when there's camera activity?
Only one person will receive text alerts when a sensor is triggered?
There's no timeline for a resolution to this?
9
sjxc
2 Messages
1 year ago
I can’t believe this hasn’t been implemented. I’ve been a customer for a year and haven’t seen much as far as new features so not sure what else is being worked on for the last 3+ years since this ticket was started. I’m constantly kicked out of the app, I think because my wife and I share logins, and it’s incredibly frustrating. I’m spending over $1000 on cameras from ANOTHER manufacturer since she can’t consistently get quick access to alerts from our Simplisafe doorbells. She has to re-log in and 2 factor every time she gets a notification to see who is at the door. I’d love to just use Simplisafe but instead I’m going to a different camera. Maybe if existing customers helped Simplisafe quantify the $$$ they are losing by missing this fairly simple feature that competitors have they’d fix this.
2
1bobwil
3 Messages
1 year ago
Apparently NO ONE at SS ever reads these comments. Please prove me wrong,
This is an absolutely non-negotiable NO BRAINER issue. I’ve been a SS customer for a DECADE with three different. premises protected by SS. ITS UNCONSCIONABLE that they have not prioritized a resolution for this issue.
4
mstudley10
3 Messages
1 year ago
I am a brand new simplisafe customer. I was trying to add my family members to the account when I came across this forum. This is insane that it is not a capability. I use MyQ for other devices and am easily able to give out access to others without giving out my password. It even tracks the activity so I know when each individual accesses the garage, for instance. Would make total sense since most people using a security system likely live with other people. Plus it gives you more control over and knowledge about access to your house. Can’t believe this is not on the highest priority list.
0
Nigel007
3 Messages
1 year ago
Hard to believe you guys have been hearing this for years and not responding. It's pretty obvious that a home security system should allow multiple family members on an account. It's actually really poor security to force customers to use a single login. 🤦🏻♂️
P.s. wish I'd checked this before buying but just figured it should be standard practice.
0
Xmksdspt70
1 Message
1 year ago
This service needs multi-user access. I shouldn't have to login to my stepdads account on my cellphone tho we're all under the same roof. My parental units plan on going out of town & I think it's stupid that he's the only 1 that has the full access via cellphone.
Having multiple users allows those of us w/access to see who did what & when not just the 1 person. If anything happens to my stepdad, more than likely I'll be closing this account & going w/a system that allows multiple users.
I'm actually surprised that as long as y'all have been around, no one at SimpliSafe has bothered 2 come up w/this?! I mean, if U have this feature for businesses, this should be available for residential.
0
BMichael415
10 Messages
1 year ago
Lots of people asking for the ability so add users to our accounts so we dont have to share admin credentials in order to get our households logged into the app. No response from Simplisafe. Does anyone there actually read this stuff or care?
3
jsonnek
1 Message
1 year ago
Adding to the chorus: we'd very much like this feature to be added.
0
dekere
3 Messages
1 year ago
This is BS & should have been addressed already! My wife needs access to our account and her account on the same app without logging out!
3
0
ecetron
1 Message
1 year ago
This is very important for me too. Wish I could follow this but it won't let me
0
trompeta
2 Messages
1 year ago
It would be nice to have this feature so the person I'm sharing the app/login info with doesn't have to ask me for the MFA code every time they log in to the app.
2