2 Messages
Multi-User Accounts
Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?
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bbristowbham
7 Messages
I really do not understand why there is not an official response and eta on this feature.
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WAK
4 Messages
Months have gone by and no updates? Please add this feature. Your customers are talking! No Design Thinking needed here.
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dp8400
2 Messages
Since SimpliSafe has been “exploring” how to create multiple user accounts for 5+ years, we will have to find another product. Very disappointed.
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christopherjames
2 Messages
Cannot believe this is not possible. I just installed the system today and will now be canceling before the trial period ends. Shared logins in 2022? From a security company? This is a cruel joke.
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BMichael415
16 Messages
Where are we on having the ability to add multiple users to our accounts? Some sort of update on this critical feature from the company would be helpful. It's ridiculous that we must give away our admin credentials in order for family members to log in to the app.
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DnD_D
2 Messages
We have had security cameras for probably 6+ years. We would both get alerts on our phones. We recently bought new cameras that can use solar (in the winter the batteries drain too fast and they're not cheap). I guess we were spoiled with the old cameras, as now only one of us can be logged on at a time... which means only one of us is receiving alerts. I didn't realize that other systems weren't like our original system.
I just want to verify...
Only one person can be logged in at a time?
Only one person will receive text alerts when there's camera activity?
Only one person will receive text alerts when a sensor is triggered?
There's no timeline for a resolution to this?
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sjxc
5 Messages
I can’t believe this hasn’t been implemented. I’ve been a customer for a year and haven’t seen much as far as new features so not sure what else is being worked on for the last 3+ years since this ticket was started. I’m constantly kicked out of the app, I think because my wife and I share logins, and it’s incredibly frustrating. I’m spending over $1000 on cameras from ANOTHER manufacturer since she can’t consistently get quick access to alerts from our Simplisafe doorbells. She has to re-log in and 2 factor every time she gets a notification to see who is at the door. I’d love to just use Simplisafe but instead I’m going to a different camera. Maybe if existing customers helped Simplisafe quantify the $$$ they are losing by missing this fairly simple feature that competitors have they’d fix this.
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1bobwil
3 Messages
Apparently NO ONE at SS ever reads these comments. Please prove me wrong,
This is an absolutely non-negotiable NO BRAINER issue. I’ve been a SS customer for a DECADE with three different. premises protected by SS. ITS UNCONSCIONABLE that they have not prioritized a resolution for this issue.
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mstudley10
3 Messages
I am a brand new simplisafe customer. I was trying to add my family members to the account when I came across this forum. This is insane that it is not a capability. I use MyQ for other devices and am easily able to give out access to others without giving out my password. It even tracks the activity so I know when each individual accesses the garage, for instance. Would make total sense since most people using a security system likely live with other people. Plus it gives you more control over and knowledge about access to your house. Can’t believe this is not on the highest priority list.
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Nigel007
3 Messages
Hard to believe you guys have been hearing this for years and not responding. It's pretty obvious that a home security system should allow multiple family members on an account. It's actually really poor security to force customers to use a single login. 🤦🏻♂️
P.s. wish I'd checked this before buying but just figured it should be standard practice.
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Xmksdspt70
1 Message
This service needs multi-user access. I shouldn't have to login to my stepdads account on my cellphone tho we're all under the same roof. My parental units plan on going out of town & I think it's stupid that he's the only 1 that has the full access via cellphone.
Having multiple users allows those of us w/access to see who did what & when not just the 1 person. If anything happens to my stepdad, more than likely I'll be closing this account & going w/a system that allows multiple users.
I'm actually surprised that as long as y'all have been around, no one at SimpliSafe has bothered 2 come up w/this?! I mean, if U have this feature for businesses, this should be available for residential.
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BMichael415
16 Messages
Lots of people asking for the ability so add users to our accounts so we dont have to share admin credentials in order to get our households logged into the app. No response from Simplisafe. Does anyone there actually read this stuff or care?
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jsonnek
1 Message
Adding to the chorus: we'd very much like this feature to be added.
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dekere
3 Messages
This is BS & should have been addressed already! My wife needs access to our account and her account on the same app without logging out!
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ecetron
5 Messages
This is very important for me too. Wish I could follow this but it won't let me
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