Multi-User Accounts

@davey_d I have been a long time customer in the camp of "who cares" on this topic but had a situation today where my and I could have really used separate logins (and yes, it involved authentification..ugh). Is anyone on your dev team working on this for eventual implementation?

Love the comment on ADT. Had them going on 10 years ago and they were the worst.

Multiple users seems silly to not have. Sharing credentials is not a good idea. Sharing MFA alerts is a dirty dirty hack, time to pay down that technical debt and implement multiple users properly.

Funny.  I just set up a new system, and was looking for a way to add the rest of my family to the system.  Now reading this, I guess I can’t.  You are correct that even lower grade alarm systems have this capability.  It’s unfortunate that every user we desire to add will have to have the same login credentials.  How stupid.  Maybe I should have stuck with Ring even though it’s an Amazon product.

Hi castewa88 et al,

There is a little bit of a workaround for that particular MFA issue, in that you can actually set multiple phone numbers to receive the confirmation texts. So whenever anyone tries to log in, everyone gets notified.

And yep, we've had quite a few requests about multi-user logins. I definitely forward all your requests, and the more of them there are, the higher priority it becomes to our dev team. So keep 'em coming!

As for that duress scenario - unless you're in a scenario where an intruder would be watching you closely for a whole, they wouldn't necessarily know that you normally use the app to disarm your system. So you could still use the Duress PIN via your Keypad.
However, duress via app is another great idea.

All other alarm system companies/providers allow for this already, including other DIY systems.  Is this on the roadmap to implement at this point?

@davey_d FYI, we have three phone numbers registered on our account for multi factor authentication, but had overlooked the step where you can choose which number receives the notification, so I called Simplisafe support for help. They (incorrectly) informed me that Simplisafe does not support multiple phone numbers for multi factor authentication, because it’s a security risk. We later figured out how it works ourselves. I would encourage you to do some education with your phone support team, as they apparently don’t know how the system works as well as you do. It’s frustrating to get incorrect information from the supposed experts.

Apologies, that's definitely an error on our part. While not all our representatives have my years of experience, they should definitely know about important security features like this. I'll pass on your feedback to our Support leadership.

@davey_d you can add my name to the list as well.  This is a pretty big gap.

Feature request would be to allow a login via QR code (like discord) but then you can assign a nickname and duration.

Friend watching the house for a week?  Give them a 1 week passwordless authentication with limited access.  They would scan a QR code from the owner’s app. 

Responsible kid?  Give them permanent access.

Also have periodic reminders for the account owner to review guest access. 

@davey_d Please include me to that list too.

I was initially surprised to find out that this basic feature was not available. And unfortunately, Support took some time to confirm this too, until I found this in the forum.

Echo previous user's comment, this is almost a deal breaker!
Thank you!

This seems incredibly primitive and way behind competitor offerings. With Eufy I have the ability to give permissions to other users to either view or manage the system. This way I do not need to share all my credentials with others such as my adult children but can give them access to certain features under their own login.

I second all of this.  This has to be, by far, the most requested functionality I've seen in the last 6-12 months. Nothing else even comes close. And it's the same on http://reddit.com/r/simplisafe as well.

You cannot. Many many of us have asked SimpliSafe to add this functionality but they refuse to tell us if they're even considering it, much less whether it's being worked on or planned.

I urge you to regularly request this functionality here, via email and via their customer service line every so often. As you've suggested, this functionality exists in so many other products and it's ludicrous that a security company requires an entire family to use the same username/password to use the mobile app which also gives everyone full access to do everything including deleting sensors and cameras from the system.

Totally agreed. Running into the same issue here. 

Hello eandg,

Yes, as of right now, your SimpliSafe account is designed for a single-user login.

Multi-user login is a very popular request, and the more of us in the Community ask for it, the stronger our case will be for our dev team!

In the meantime, you can log into your SimpliSafe account on multiple devices under the same username (email) and password.

You can also set up Multi-Factor Authentication via SMS to be sent to different phone numbers. Here's how:

1. On a device that's already logged in, open the SimpliSafe app.
2. Navigate to Menu > Manage Account > Mutli-Factor Authentication, then follow the on-screen prompts to add a new Phone Number.

Then, whenever you need to log in again, and after entering your email and password, you can hit the arrow > to select which phone number you want to receive the confirmation code.

Good point.  We just bought into the SimpliSafe system but are thinking of switching to another company because my spouse cannot receive verification codes on her cell phone.

We'd be sorry to see you go! But if you follow the instructions in my previous comment, you can set up MFA verification codes for multiple phone numbers.

@drtank​ Problem solved. I discovered how to go to Manage Account and then select Mutli-Factor Authentication to add a second verification phone number.  Now both my spouse and I can choose either her phone number or mine to receive a verification code from the SimpliSafe site whenever it requires one of us to receive such a code.

Yes, Simplisafe has been consistent on their position on this one. Customers get one log in at the moment. Done. There are more urgent features I would like to see, in my opinion,  being the ability to send an alarm state flag to digital assistants so I can use a routine to turn my inside and outside lights on.  Criminals don't like lights and it would be a large deterrent. In the interim, my wife and I share my login quite nicely without issues for the past 9+ years.

Besides that, davey, can you please provide a status on ararling's request for a status? (Even a "we have the request in our work que for future consideration but we are not actively working on it at this time.) Thanks!

@captain11​ How are you and your wife sharing a login?  Where do the MFA keys go when the iOS app logs you out every 30 days?  

Hi afarling,

We're all in agreement, and this is one of the most popular requested features. Unfortunately yes, we are not able to give you any further details about if/when multi-user logins will be implemented.

In the meantime, did you already know that you can set up multiple phone numbers to receive Multi-Factor Authentication codes? You can do that in the app, from a phone where you're already logged in. Just navigate to Menu > Manage Account > Multi-Factor Authentication.

Then when it's time to log in again, after entering your email and password, you can hit the arrow > on the phone number box to send to a different contact.

Unfortunately yes, we are not able to give you any further details about if/when multi-user logins will be implemented.

Why not, Davey? This is not a difficult request. There are open source projects run by one person in their free time that produce more timely and substantial updates than SS does despite you all employing roughly a thousand people. There is no reason, other than you all simply don't care, that you can't give us more details about what you're working on and what you have no intention of working on.

Edit: Please stop saying "unable" or "not able". This is a choice you all are making. The only thing getting in the way of you on this is, well, you. :)

Agreed. This is absolutely ridiculous. I can’t think of another account I use that doesn’t permit multiple users. My bank does it just fine. I’d rather have someone break into my house than my bank account.

If this was disclosed up front I never would have purchased a system.