Multi-User Accounts

I don't think that you'll get what you're looking for Chris.  People have been asking for basically the same thing for years with no concrete answer 

Cheers

I may not, but I will give them a chance before making a decision and why I’ve been specific in the ask. 

Good ask, roadmapped features are no longer purely ideas, they are now on a release timeline because they’re well past the “in consideration” phase which is where all of this is worked out logistically. Unfortunately, the reps on this board/sub, keep saying roadmapped because they have no idea and that’s just what the Dev team is telling them. The Dev team doesn’t care, so they say it’s roadmapped, because that prevents any internal customer advocates from breathing down their necks. Unfortunately, they’ve used this same response for years now so it’s kind of “crying wolf” with that answer. SS will respond to this sub in about 2-3 months, when your explicit and detailed ask is buried 50 comments deep, and they can answer a noob asking “hey, what’s the deal with this feature?”….”hi noob, it’s roadmapped” 😂

Yeah, I'm not completely sure what is going on over at SimpliSafe, but the one thing that is clear is that they simply do not care what their customers want on the software side of things.  They do not read this forum regularly, despite putting it forward as their official support forum.  They do not have people responding here who have any political power within their organization or are capable of getting anything done.  They routinely make "commitments" to do things here that they obviously never intend to do (this feature, which is a kindergarten level security feature for a "security company", has been frequently requested for years, and they keep claiming it is "on the roadmap").

As a senior executive in the tech industry, I regularly use them as an example of how not to run a customer success organization - they do pretty much everything wrong that you could possibly do wrong.  I will certainly never buy another product from them.

I would rather have a discussion with the product manager than the CEO. If anyone from the product management team would like to discuss the need for the request or explain the obstacles in fulfilling it, I'd be more than happy to engage.

@patrickflynn​ Looking at the history of this thread and the complete non-response from SimpliSafe, it's pretty clear to me that the only way to get this functionality is to switch to a different provider.

Honestly I'd just return the SimpliSafe. It's been literal years; this feature is not in development.

Just return it. They're never going to implement this important feature. They just increase subscription prices while ignoring actual security.

@noah​ if i were you id return if you have the chance to do that and get a different system 

@SimpliCraig - Yes, I agree. 

@noah​ Do yourself a favor and return it. Look at this forum - customers very loudly demand it.. yet crickets from SimpliSafe

Return it! Not worth waiting for a feature that is literally the foundation of modern security.

@davey_d​ I look forward to this feature being added. I think you have a number of people in this thread willing to test it for SimpliSafe, me included!

@davey_d while I'm elated to hear that this may ship in the spring, I'd ask that you and the dev team be a bit more transparent about development of particular features such as this. This thread is years long at this point and the only updates prior to this were very generic "we're working on it" responses. This doesn't engender confidence. Even something like "It's on our roadmap for 2023" would have been nice.

I'll believe it when I see it, but unfortunately, I will no longer be using your system at that time.

I'm happy to see this kind of progress on longstanding requests or issues. 

What concerns me a little is that as far as I know you all didn't talk to any end users about what features we might want in terms of multiple logins.  As far as I know you all never talk to end users about what they want in terms of new features and functionality. Sure, people put requests on these forums but they're rarely fleshed out and often are nothing more than a rant.

I'm cautiously optimistic but we've all been hurt before by missing or poorly implemented  functionality...

I sincerely hope this is accurate and that it actually includes the ability for the main/owner/administrator account to provision privileges to other users, because I've waited for this for years (as have others in this massive conversation, apparently).  Based on observations with getting SimpliSafe to acknowledge and then remedy previous app problems (seriously flawed language on the temperature sensor settings screen that should've been an easy fix but took months to resolve and a contacts management bug introduced into the app in 2019 that wasn't resolved until 2023), though, my optimism is tempered with a heavy dose of skepticism.

At what point can this turn into a class-action issue?

As I replied to his original comment, I am concerned that, as far as I know, they haven't solicited ANY feedback from customers / end users about the kind of functionality we want when "multiple accounts" are implemented. I strongly suspect we're going to get something better than what we have today ("hey, we added the option for one more account!") but nowhere near what most could've been done ("you can add many new accounts, we updated MFA to support an app instead of just text, we added role based access, etc.") for us.

@vtach3743​ 

To be fair we've heard "coming soon" before and either never got the thing (apple homekit was announced 5 years ago and I still don't think there's been an official, "this isn't happening" support article created) or we got the thing later than expected. I'm cautiously optimistic that we'll see multi-user accounts this Spring but that's as far as I'm willing to go.

That said, they haven't announced what "multi-user accounts" actually means and SimpliSafe's track record for releasing stuff that's fully functional out of the gate isn't great. I am very VERY worried that we haven't seen a good preview of what they're working on or any word from anyone that's testing it at all.

I agree, it's starting to feel like that post was a "let's not lose any customers and keep them on the string" rather than a real, actual feature. 

Too late for that.  According to statistics, Simplisafe is in 6th place based on market share statistics. Not my numbers... Google it.

@richspasc​ we won't mark a request as In Development unless we're sure it's happening. This particular request definitely is! I can't promise a specific timeline, but it's getting closer. We'll keep you updated in this thread when we have more info.

@davey_d look, I get it. I am a Vice President of Product Management in my day job. I know the drill. I don't know how long your sprints are, I have no idea what this was T-shirt sized at originally or how many story points this takes up, but look at the history of this thread, and the number of users asking for it, every day that you don't have this feature is alienating these customers. You are better off giving customers an estimated timeline (next month, 3 months, 6 months, 2025, after 2025) than to string them along hoping to see the announcement soon. I personally have a replacement alarm system on the list of projects for my home later this year, simply because this feature does not exist. It's not a threat; it's the reality of the situation. What new features has SimpliSafe delivered in the past 6 months? Past year? Which customer requests were satisfied? Honestly, I don't know the answer to those questions, and that's a problem. If the company that I chose as my provider isn't making continual improvements to their service offering, not simply providing new products for me to buy, I search for other providers.

Agreed.

Years and years later….this ain’t rocket science but SimpliSafe went pure profit margin so their dev team is prob small and budget is tight because they’re competing on pricing which is slowly creeping up to ADT and other common consumer security offerings. Ring is blowing them out of the water.