Captain
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6K Messages
Community Feature I would like to see.....scare up some resources and do it!
Yes, requested many times but thought it was time to drag it out again:
Video webinars, hosted by SS Sr management and Product Managers. Interact up close between SS associates who steer the ship and their customers..Gasp! Get closer to our customers and improvie communication, increase customer goodwill....horrors! Well, halloween is fast approaching! SS, raise our spirits and do a boo-tiful webinar! Puns intended.
A safe and enjoyable Halloween to all and their families.
dlpsr
1.2K Messages
11 months ago
It's a good suggestion and I would suggest similar, but figured it was useless to do so.
Competitors with less than a 3rd of SS annual revenue manage to have monitored official Discord servers and official Reddit subs for webinars monthly, fix it Friday events, prizes etc..massive communication efforts.
User post and community solutions for actual almost live help with admins and managers and other users. Better user forums, Discourse for example.
Actual Facebook official forums monitored and help given for user issues or pushed back to devs and support for answers. Not just used as a sales Facebook page like Simplisafes.
Customer support actually issues tickets when contacted so that any issue can be followed up on with support and tracked, instead of falling into oblivion.
Multiple modern venues, unlike this forum, which is honestly more similar to bullitin boards of old. I built a few.
Etc. Etc.🤷
I've just given up, as it seems SS hardware is not the only thing that's closed.
Other supplier's features and efforts make me feel they care to hear from me and care about any issues or questions I may have with their products.
Even though they hear the same complaints, have customers with weak wifi issues, not techy customers, hardware and firmware issues etc. But they are a bit more transparent. Well, a lot.
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