4 Messages
App - multiple users?
Can two people in the household use the app on separate phones with separate accounts? In other words, is it possible for each user to create their own username and password to log into the app on their phone, but still operate a shared alarm system? Or, do all the users in one house need to log in with the same email and password?
captain11
Captain
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6.3K Messages
5 years ago
As I posted, in a different thread, my wife and I happily share a lot of things, including our SS account.
For the of our account, and contact information see below:
First Name John &
Last Name Jane Smith
Primary contact # (555) 555-5555 (My cell #)
Secondary contact # (555) 666-6666 (My wife's cell number
In over 7 years no one has questioned what was going on or got confused, and that includes SS old monitoring company, the current one or SS support. Works well.
If you have any more questions, please let me know. Happy Thanksgiving to you and your family!
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whoaru99
1.3K Messages
5 years ago
Regardless of how you set it up, if the app connects to the same base then everyone has access to all the settings. It's not like making admin and user accounts.
Further, one does NOT need to have the app installed on every phone for everybody who may need/want an alert but doesn't need to have control of or direct access to the system. Just add the phone number to send them SMS, they don't even need the SS app installed.
In the previous situation, the three systems should have been set up under different accounts. Each home should have been set up as under the homeowner as separate accounts then the shared business location with some common name as a third account. All business users know the common business login but only the homeowners know their own individual logins.
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bucci3270
2 Messages
5 years ago
This is a pretty basic feature who's absence wasn't clear during purchase. I will make it work for now but I won't buy any more of their systems until it gets resolved. I have a few more properties that I will eventually use it for.
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moxf
2 Messages
5 years ago
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whoaru99
1.3K Messages
5 years ago
If you don't like it send it back. As mentioned once, if not a hundred times, there has been zero indication from SS if it will ever change.
If you actually do send it back, be sure the reason is clearly described. Maybe enough returns will catch their attention. Wishful thinking by all evidence (more precisely, lack of) so far.
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lisaaentzminger
2 Messages
5 years ago
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ed_d
2 Messages
5 years ago
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charlesdwilliams
3 Messages
5 years ago
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whoaru99
1.3K Messages
5 years ago
Push notices do not have to be set up on every phone, but since every log in is in effect an admin login, they could turn on the notices if they found how to and did it.
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mitteaj
2 Messages
5 years ago
SimpliSafe Dev Team please create this feature, you can see it's highly requested.
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cptredfox
2 Messages
5 years ago
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amp_1
2 Messages
5 years ago
I work in software development, multiple accounts with separate permissions is pretty standard for any online service and the mechanism for implementing that is well understood. Its a bit ridiculous that this isn't done after at least two years of request in this thread, I'll definitely be calling to complain as well.
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cevans_3
2 Messages
5 years ago
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frieder
2 Messages
5 years ago
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natronic
2 Messages
5 years ago
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