‎Can we get a Simplisafe e-mail contact for non-urgent support issues? | SimpliSafe Support Home
 
charpatton's profile

Tuesday, November 7th, 2023 3:30 PM

Can we get a Simplisafe e-mail contact for non-urgent support issues?

Phone service often involves holding for a long time. Chat service is unavailable (it's 10:30 AM EST now on Tuesday):

Thanks!

Captain

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5.7K Messages

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120 Points

4 months ago

@charpatton SS support really doesn't use emails at this time but relies on the community boards, chat and phone calls. There is no email addresses that I know of that are inbound for day to day support.

Community Admin

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2.4K Messages

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10 Points

4 months ago

@charpatton Currently we do not have an email address for support cases. If you ever have a question and you do not want to call in or chat with our agents, we can always help you here in the Community!

12 Messages

4 months ago

Thanks. E-mail would be nice when chat is out as above and phone waits are long, but I realize that you all have limited resources. Knowing that SS reps read and respond to Community posts is good to know!

6 Messages

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10 Points

2 months ago

I agree with this suggestion. It seems odd to me for the company not have a support email with case numbers or trouble tickets and such, as essentially most other services I use these days. If you can't use the phone or live chat, you have to share your issue publicly with everyone. 

That said, I appreciate the quick response from staff when issues are posted here. 

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