Scheduled Arm/Disarm Failing to Activate at Correct Time

Hi all,

An update to this one. Our dev team pushed through an update that resolved a few Scheduled Arming issues - likely including this one. If you we are marking it as RESOLVED for now, but if you are still experiencing the issue, please let us know here.

Hi @danhoward54, 

What time have you scheduled your system to arm at? Many users have scheduled their system to arm at 11 pm, which has created a server overload that has caused some systems to not arm at this time. Our dev team is aware of this and is working on a fix.

Hi,

So... two times it hasn't worked.  One time was because I had the system set to arm as Away at 2:30 AM on Daylight Saving Time, and the other was this morning when it was supposed to arm has home and it did not.  Why didn't it arm as home?  It was scheduled to, and the feature works every other day.

Thanks,

Sean

I'm having the same problem.  "Scheduled arming" simply does not work despite having rebooted the phone several times, uninstalling/reinstallling the app and changing the time the function is to work (I normally have it set to 6:00am).

This feature doesn't work for me either. I had my system set to disarm itself M-F at 7:30am for a few days, then changed the disarm time to 8:05am but it still keeps disarming at 7:30am. But I also get notifications that the system disarms itself again at 8:05 am - how can it disarm twice? I've tried support's suggestion to reset the base station and delete/reinstall the app but nothing has worked.

Thanks for reporting, @peters4 @aboursalian ,

I've referred your cases to our dev team for further investigation.

I "think" I posted this about 2 months ago, but don't remember seeing a reply.

I don't see any way to automatically set my alarm.  Am I on the slow rollout plan?

The app doesn't work. I set a schedule to disarm at 9 am on Thursdays prior to last Thursday and nothing happened. Then today (Sunday) I come home from church and discovered that the app disarmed my system at 9 AM. So it doesn't know what day of the week it is and that makes any kind of schedule useless. I suggest that you just forget about it.

My wife and I both have the SimpliSafe App.

I setup Schedule Arming arm and disarm times using my phone.

My wife changed the disarm time on her phone.

Now, when I select Schedule Arming on my phone, the SimpliSafe screen shows the 'OFF HOME AWAY' screen. It no longer shows the Schedule Arming screen.

My wife's phone can still select the Schedule Arming screen. 

I've rebooted my phone with no difference.  On my phone, I've also deleted and reinstalled the app with no difference. 

What needs to be done for my phone to show the Schedule Arming screen again? 

Thank you for your time. 

Based on this thread  is it the phone that sends the command or ss servers? IE if my phone is off it won't work? I just tried it for the first time and it worked about 4 mins late which is fine. I'm just curious where the command is sent from.

Did this issue ever resolve? I have my alarm scheduled to disarm weekdays at 5:15am. It worked for a few weeks, then randomly stopped. Having the unexpected alarm countdown beep when I opened the basement door (followed by sprinting across the house to the keypad to enter my code) woke me up better than any cup of coffee! I deleted the schedule and made a new one to see if that helped but it still doesn't work. Now we just disarm it manually when waking up, but it was nice having the system do so automatically. One less thing to do with foggy morning brain.