Scheduled Arm/Disarm Failing to Activate at Correct Time

@emily_s​ I set a scheduled arming for 8 pm everyday.  Nothing happens.

@danhoward54​ do you happen to be in the Pacific right now? 8pm PT lines up with 11pm ET.

But otherwise, I would suggest deleting the SimpliSafe app and reinstalling. After you log in, try setting up the schedule again (maybe test with a time closer to current, so you don't have to wait for 8pm).

Davey! The app should work without having to "deleting the SimpliSafe app and reinstall"

The app should be tested thoroughly, in house, before releasing it for our use. This is our security you're talking about and it should not be a hit-or-miss proposition.

Hi @zlatnik​, 

What time was your system scheduled to arm at this morning? We did experience an issue where a lot of users scheduled their systems to arm at 11 pm EST which caused a server overload, but we don't have any known cases of this happening in the morning.

I recommend setting up your arming schedule again to see if that helps. Please let me know if you run into this again!

@general_kaos​ I'm moving discussion about the rollout of the feature to this thread, to avoid confusion about this possible bug in the feature.

But yes, assuming you're still on the Interactive Monitoring Plan, you will definitely get the feature added to your account soon.

@jnstevenson​ I'm very sorry to hear this. I've forwarded your case to our dev team to look into. Someone may reach out to you to further their investigation. 

@stella​ What version of the SimpliSafe app do you currently have on your phone? There was recently an update that should have fixed the issue of Scheduled Arming disappearing from some users' devices, so I would make sure that it is up to date. 

@everyone in this thread: attempting to troubleshoot timestamp features on a conversational thread is challenging, at best. Suggest you call in and speak live with a support agent. If they are properly trained (key word properly) they should be able to determine the cause, especially since you can provide them answers to the questions real time...like Emily's post above.

And for full disclosure, I still don't undertand why anyone would use this feature. You get up in the morning, you arm the system, go to bed, disarm the system etc.  ....yeah, like said, just applies to me, others like it and it should work.

@undeleted​ Our system will send the command to arm or disarm your system once an arming schedule is set. If your phone is off, the arming schedule will still be followed.

This also pertains if you ever travel somewhere that has a different time zone. The arming schedule will still adhere to your system's local time, not the time displayed on your phone.

@elisaghill​ This issue was resolved in a recent app update. Is your SimpliSafe mobile app up to date? If not, I would download the most recent update.

I just installed the app three days ago, and it doesn't appear this issue is yet resolved. My system arms and disarms on Eastern time, when I am in Arizona time (MST). However, the logging in the app shows the time it arms/disarms as actual time it is occurring (e.g. system is scheduled to arm at 8pm. System arms at 5pm. Log states system armed at 5pm). How do I fix this? I don't see any setting for syncing the system to my local time.

@elisaghill​ We had something similar happen to us. We secured multiple buildings on our property this weekend with Simplisafe, and we were shocked when scheduled arming occurred three hours earlier than what we programmed it to do. This seems like a pretty serious problem to not be fully resolved in over 8 months, and now I'm wondering if I'll regret this purchase. I switched from ADT because of their expensive, archaic equipment and hellish contracts, but at least it worked properly.

@AcheNatfortress​ Looking at your account, it appears that your system is currently set to eastern standard time. You can change the time zone in the web app by taking these steps:

1. Log into your account at webapp.simplisafe.com
2. On the left side of the screen, click "Monitoring"
3. Scroll to the bottom of the screen and you will see a "Time Zone" option. Select the time zone where you live.
4. Once you are done, click "Save"

@trujillofrancine332​ Did you arming schedule work on time today? You should not need to reset it, but if it was not on time today I would recommend deleting it from your account and then adding it back in.

@lucaswillms​ I'm sorry to hear about this! Was your system scheduled to arm or disarm itself again after this? And if so, did it work properly?

If not, it may help to delete/recreate that Arming Schedule on your account.