
Original SimpliSafe
Any questions about the Original SimpliSafe system.
1 Message
Thursday, October 15th, 2020 9:53 PM
Procedure to upgrade old system to new system
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2 months ago
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Official Solution
simplisafe_admin
Community Admin
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491 Messages
2 years ago
If you followed coltmaster1's advice and activated your All-New SimpliSafe system online by choosing the "Existing Customer" or "Transfer Monitoring" option, then the Original SimpliSafe system will automatically be removed from your account. If not, you will have to call our Support Team to cancel your service on that Original SimpliSafe system.
For customers who are upgrading because they received an email offering a discount to "upgrade" their system then a return label will be included to return the Original SimpliSafe system. If you just purchased an All-New SimpliSafe system online, then the Original SimpliSafe security system is yours to keep and you do have the option to sell that if you wish.
SimpliSafe Social Team
SimpliSafe Home Security
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sevensiamesecats
Advocate
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2.2K Messages
2 years ago
Next, install the new system. The sensors are added using the keypad, unlike the computer program used for the old system.
At this point, you should be able to replace the old base in your account with the new one. I have not done that, so don't know how you do it, but I did temporarily add the new system in parallel with the old system and it was quite easy and straightforward.
If it is not covered in the instructions, or obvious from the prompts, you can always call support (during their business hours) for help.
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coltmaster1
Advocate
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2.8K Messages
2 years ago
Here's a link to SS user manuals: https://simplisafe.com/manual
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dkkutch
1 Message
2 years ago
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mkanderson22
1 Message
2 years ago
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Cabby
1 Message
2 months ago
Is there always a 50% trade in discount when upgrading to the new system or is it only during "promotional" time periods? I would like to upgrade to Gen 3 from the original SS and was just wondering.
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