‎Clear notifications on keypad. | SimpliSafe Support Home
09mar2021's profile

Friday, January 21st, 2022 2:00 PM

Clear notifications on keypad.

On a SS2 system, I had a smoke alarm go off. Now, the keypad alternates between "Alarm Off" and "Alarm Smoke Detector". How do I clear the "Alarm Smoke Detector" from the keypad? Thanks! 

Community Admin


5.6K Messages

3 years ago

Hi 09mar2021,


For a SimpliSafe Original system, the message will clear when you change the state of the system. So you can just arm or disarm, and it will disappear.

13 Messages

That did the trick! Thank you!! 

2 Messages

1 year ago

How do you clear messages on SimpliSafe keypad system without the app

1 Message

3 months ago

The notifications on the keyboard won’t go away, can’t be deleted.  What do I need to do? 

Community Admin


3.1K Messages

@dani9595​ What notification do you see on your Keypad? To comply with UL-985 standards, if a sensor is Offline or Not Responding, or if there is an issue with a Smoke and/or CO detector, the message will not be removed from the Keypad until the issue with the device is resolved. 

2 Messages

That's not true. I fixed an issue with a smoke detector and the alert on the keypad won't go away. 

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