3 Messages
Changing time zone
Can’t change the time zone unless you pay the monthly subscription. So forever your timezone will be wrong. They do this on purpose so you’ll opt for the monthly fee.
3 Messages
Can’t change the time zone unless you pay the monthly subscription. So forever your timezone will be wrong. They do this on purpose so you’ll opt for the monthly fee.
harriet_c
Community Admin
•
71 Messages
2 years ago
Hi @landrum785,
That is not the case, and all users can change the time zone, whether they have monitoring or not. On the webapp, your Timezone is set under the Monitoring tab on your online account. However, the SimpliSafe app, and Push Notifications, should be using the timezone set from your phone’s operating system.
3
davenelson
1 Message
2 years ago
Hi Harriet,
I have this problem as well. I am in Canada, so am unable to select a valid address which is required to select and save the timezone. And the notifications on my phone are not using my phone's timezone setting.
3
qudshu
1 Message
2 years ago
I have the same problem with my device indicating a different time zone than the one I live in. It also doesn't make any difference that I have the app installed on my phone with my phone settings all set for Pacific Time. In the end, I'm afraid that landrum785 may be correct. I followed Harriet's instructions by going to the Monitoring tab and filling in the missing information. I then selected "Pacific" from the pull-down tab preset for "Eastern". When I went to save the changes, I got an error message telling me that my new settings cannot be saved. I've tried changing it multiple times over the past several days but I get the same error message every time and the new settings cannot be saved.
4
jaclyn_pickard
2 Messages
1 year ago
I have updated this under monitoring from EST to MST, saved, and it worked for a couple weeks then randomly changed back to EST by itself. I have been on paid monitoring and have not made any changes.
Why is the system updating my settings without permission at random?
1
0
bgtrotter
1 Message
11 months ago
This is false. I did get an error message when I tried to update my timezone.
But I asked someone to help on the chat and it was resolved in 5 minutes.
My timezone is now correct.
Minor inconvenience.
1
0
toborchardt
1 Message
8 months ago
Thanks for all the info Customer Service didn't offer up. The correct time seems to be big issue with several "try this" remedies. Is there a sure-fire way to set the correct time without paying for monitoring? Must I really unplug and reset the whole system? And will that work?
2
0
Courtteck
1 Message
6 months ago
that is plain stupid.
0
0
jaclyn_pickard
2 Messages
6 months ago
Update: I have had this system for about 7mo. It will automatically revert back to the EST time zone, BY ITSELF, after a couple of months. Mine just did it again. Then I have to log in on a computer to fix it/adjust it.
SO DUMB. @emily_s This IS an issue or Bug that needs to be addressed on your end. I live in MST/Colorado and shouldn't have to keep updating something I've already updated and saved and it worked for a couple months.
0
0