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sullivanw's profile

Wednesday, May 4th, 2022 2:59 PM

Abstat

Is there a free upgrade for the original cellular module?

Accepted Solution

182 Messages

2 years ago

Sure is!  Just call and ask.  You will receive it in a few days (I did).

Official Solution

Community Admin

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5.5K Messages

2 years ago

@ronsec is right. We're currently in the middle of a complete rollout to upgrade all Base Stations to 4G. Give us a call at 800-548-9508, and our Support team can send you the new module free of charge. And check out this page for more info.

26 Messages

2 years ago

Wait what? How come we were not emailed this directly? I have to learn about this through the forums? I have the Gen 3 bought a couple months after it was released.

The article linked said SimpliSafe will check and send me an email? When will this happen? I don't like calling customer service and prefer that I don't have to call to check. Is there another way to check? Through the app or sending an email instead?

This isn't the first time something CRITICAL needs to happen and I only find out about it on the forums.

(edited)

Community Admin

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5.5K Messages

@nXt​ sorry to hear that. Have you ever had to replace your cell module in the past? That would be the circuit board that also holds the SIM card. If so, then your Base Station might already be connected to 4G.

But we are indeed rolling out emails to all users affected. For more info, check out our Help Center page here.

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