1 Message
Why can't I cancel the subscription
I need to cancel my interactive monitoring subscription as I'm moving abroad but Simplisafe make this process incredibly difficult. There seems no way to do this apart from waiting for 40+ minutes to speak to a customer service representative
Be aware of this before you subscribe to their services. They do all they can to lock you in and prevent you from being able to cancel
Be aware of this before you subscribe to their services. They do all they can to lock you in and prevent you from being able to cancel
mdolfan
183 Messages
2 years ago
However, you should not have to wait so long to speak with someone. That is frustrating and something that Simplisafe should fix.
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davey_d
Community Admin
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4.8K Messages
2 years ago
Yes, unfortunately we do need you to call in so we can verbally confirm your Safe Word passcode - as we would for any change that could negatively impact your security.
And yes, you are absolutely right that it shouldn't take so long for our Support team to take care of. They're seeing some extremely high call volumes right now, but we're all working together to get the response times back down to normal.
nickwilkins, looking at your account I'm glad to see that you were able to get through. We sincerely hope that the next time you need to reach out, you'll have a much smoother experience.
- Johnny M.
SimpliSafe Home Security
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duffy_4
38 Messages
2 years ago
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sundeepmaithani
1 Message
2 years ago
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whoaru99
1.3K Messages
2 years ago
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davey_d
Community Admin
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4.8K Messages
2 years ago
You might have seen my reply above. Our Support team is experiencing some extreme call volumes right now, and we're all working hard to get it under control. It's possible that if you reached out on Twitter, one of my colleagues might have set up a call from a Specialist for you. But even then, it might be a while before they can get to your call. It's all hands on deck over there!
The best path, unfortunately, is just waiting on the line.
- Johnny M.
SimpliSafe Home Security
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captain11
Captain
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5.4K Messages
2 years ago
I don't know if online chat that once was in the help center would be an acceptable alternative, hiring of temps, outsourcing etc but this really has to be addressed. Thank you for your ongoing efforts.
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jared
1 Message
1 year ago
Of course you can upgrade your monitoring service online but have to call to downgrade and cancel. Gives sales a chance to talk you out of it. Tactic used by many companies, not unique to simply safe. But annoying as heck, and I avoid doing business with these types when I can. Saying it's a security precaution is just an company policy answer to avoid creating a secure way of doing it. I've had monitoring services, and frankly more highly secure critical systems that were easier to cancel than having to wait 30 minutes on the phone. It's easier to make a trade or transfer funds between financial institutions then cancel your simply safe monitoring subscription.
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sfrisc5552
1 Message
1 year ago
I can't remember the safe word. I moved from the address two years ago. The system was taken down and removed from the address. What do I do now?
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