What are the procedures and how quickly does the system respond to the siren when it is set off?
Our siren was accidentally set off for about 15 seconds before we turned the system off. The base station was then red, and we couldn't find anything in the manual about resetting it. We were not sure whether we would get a call, or that the emergency responders would be at our door! When we calledSimpliSafe, the person answering did not not anything about the system, and switched us toTech Support. That line was busy for 2 hours, and in the meantime, my husband went ahead and reset it, and hoped for the best! It was OK then, but now we worry about whether SimpliSafe will actually call if there is an emergency. Shouldn't they have called?